Kristen Hilligoss
Sarasota, Florida,United States
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Kristen Hilligoss is an accomplished product leader with extensive experience in product management, strategy, and team leadership, particularly within the SaaS and technology sectors. Currently serving as VP of Product Management at Pendo, she is known for her expertise in driving product vision, understanding user needs to deliver impactful solutions, and scaling product organizations. Kristen is passionate about building high-performing teams and fostering a culture of innovation to create products that customers love and that drive business growth. Her career reflects a strong focus on user experience, data-driven decision-making, and bringing successful products to market.
Professional Summary
Kristen Hilligoss's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
VP of Product Management at Pendo
Leads product strategy and execution for Pendo's product experience and digital adoption solutions, focusing on delivering value to a global customer base and driving innovation in how companies understand and act on product usage data.
Leadership in Product Scaling
Demonstrated success in scaling product teams and processes in high-growth environments, building and mentoring product managers to achieve ambitious company objectives.
Expertise in SaaS Product Development
Over two decades of experience in developing and launching successful SaaS products, with a deep understanding of market dynamics, competitive landscapes, and user-centric design principles.
Champion for User-Centricity
Consistently advocates for and implements practices that place the user at the center of the product development lifecycle, leveraging user research and feedback to inform product direction.
Educational Background
Bachelor of Science, Business Administration, Marketing, International Business
Washington University in St. Louis - Olin Business School
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Company Overview
Rocket Travel by AgodaRocket Travel, operating primarily through its consumer-facing brand Rocketmiles, is an online travel agency that enables customers to book hotels and car rentals worldwide while earning significant loyalty rewards from their preferred airline, credit card, or other loyalty programs. Their unique proposition is offering thousands of miles or points per night, helping travelers maximize their rewards balances quickly. Acquired by Priceline Group (now Booking Holdings) in 2015, Rocket Travel now operates as part of Agoda, enhancing Agoda's loyalty and rewards offerings and providing B2B loyalty solutions for partners.
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