Kimberley Forbes
Lancaster Metropolitan Area,United States
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Kimberley Forbes is a highly accomplished and results-oriented Senior Program Manager with over 15 years of experience in the technology and financial services sectors. She possesses a strong track record of successfully leading complex, cross-functional projects from inception to completion, consistently delivering them on time and within budget. Kimberley is recognized for her exceptional leadership, strategic thinking, and ability to foster collaborative environments. She is passionate about leveraging emerging technologies to drive innovation, optimize processes, and achieve key business objectives. Her expertise includes stakeholder management, risk mitigation, agile methodologies, and change management. Kimberley is dedicated to continuous learning and mentoring team members to achieve their full potential.
Professional Summary
Kimberley Forbes's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Global System Implementation Lead
Successfully led the global rollout of a new CRM system across 10 countries for a multinational corporation, impacting over 5,000 users and resulting in a 25% increase in sales team efficiency and a 15% improvement in customer data accuracy.
Fintech Product Launch Excellence
Directed the end-to-end launch of an innovative mobile banking application, which acquired 100,000+ users within the first six months and received the 'Best New Fintech Product 2021' award by a leading industry publication.
Operational Cost Reduction Initiative
Championed and executed a strategic initiative to streamline operational workflows using RPA (Robotic Process Automation), achieving a 20% reduction in operational costs annually and improving processing times by 30%.
PMO Establishment and Growth
Established and matured a Program Management Office (PMO) from the ground up, standardizing project management practices, improving project success rates by 40%, and enhancing resource allocation across the organization.
Educational Background
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Company Overview
talech Point of SaleTalech is a cloud-based point-of-sale (POS) system designed for small and medium-sized businesses (SMBs), particularly in the retail, restaurant, and service industries. It offers a comprehensive suite of tools including payment processing, inventory management, customer relationship management (CRM), employee management, and detailed reporting and analytics. The platform aims to simplify business operations, help owners make informed decisions, and enhance customer experiences. Talech was acquired by U.S. Bank/Elavon in 2019.
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