Kim Iorns
Kansas City Metropolitan Area,United States
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Kim Iorns is a highly accomplished executive currently serving as the President and Chief Executive Officer (CEO) of Genesys, a global leader in AI-powered experience orchestration. With over 25 years of experience in the technology and software industry, she has a strong track record of driving growth, innovation, and operational excellence. Before becoming CEO in January 2023, Kim served as the Chief Operating Officer (COO) at Genesys, where she was instrumental in shaping the company's strategy and execution. Her expertise spans across sales, marketing, customer success, and channel partnerships, having held significant leadership roles at major technology companies such as RingCentral, where she was SVP of Global Sales, Marketing, and Customer Success, and Mitel (following its acquisition of ShoreTel), where she led global channels. Kim is recognized for her customer-centric approach and her ability to build and lead high-performing teams to deliver outstanding results in competitive markets. She is passionate about leveraging technology to transform both customer and employee experiences.
Professional Summary
Kim Iorns's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Appointment as President and CEO of Genesys
Elevated to the role of President and CEO of Genesys in January 2023, taking charge of a leading global cloud customer experience and contact center solutions provider.
Leadership in Cloud and AI Transformation at Genesys
As COO and now CEO, has been pivotal in steering Genesys's evolution towards AI-powered, cloud-native experience orchestration, significantly impacting its market position and product innovation.
Driving Growth and Go-to-Market Success at RingCentral
As SVP of Global Sales, Marketing, and Customer Success at RingCentral, she played a key role in the company's rapid growth and expansion in the UCaaS market.
Channel Leadership Excellence
Demonstrated strong leadership in building and managing global channel programs and partnerships at companies like Mitel and ShoreTel, consistently recognized for her contributions to channel growth (e.g., CRN Channel Chief recognitions in past roles).
Educational Background
Bachelor's degree, Psychology
The University of Kansas
Business, Management, Marketing, and Related Support Services
Northeastern University - Year 1988
Certified Technical Trainer (CTT+)
CompTIA - Year 2007
ROI Institute - Year 2013
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Company Overview
H&R BlockH&R Block is a global company specializing in tax preparation services for individuals and small businesses. They offer a variety of ways for customers to file their taxes, including through their do-it-yourself (DIY) tax software, with the assistance of a tax professional in one of their many retail offices, or via virtual/online assistance. Beyond tax preparation, H&R Block also provides some related financial products, advice, and business services to help clients manage their finances and achieve their financial goals.
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