Ken O'Connell
United States,United States
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Ken O'Connell is a highly accomplished and respected executive leader with over two decades of experience in the SaaS and enterprise software industry. He is renowned for his expertise in building and scaling world-class customer experience, customer success, and professional services organizations. Ken has a strong track record of driving customer-centric transformations, fostering loyalty, and enabling significant revenue growth for leading technology companies. He is known for his strategic vision, operational excellence, and his passion for developing high-performing teams dedicated to customer value realization.
Professional Summary
Ken O'Connell's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Chief Customer Officer at Qualtrics
Led and scaled Qualtrics' global customer experience organization, encompassing customer success, services, support, and renewals. He was instrumental in driving customer retention, adoption, and advocacy for the leading experience management (XM) platform, contributing significantly to the company's growth and market leadership.
SVP, Global Customer Success & Services at ServiceNow
Played a pivotal role in ServiceNow's hyper-growth phase by building and leading their global customer success and professional services teams. He was responsible for ensuring customers achieved maximum value from the ServiceNow platform, significantly improving customer satisfaction and expansion.
Leadership in Customer-Centric Transformation
Successfully implemented and championed customer-centric strategies across multiple organizations, fostering cultures focused on delivering exceptional customer outcomes and building long-term partnerships.
Scaled Global Operations for SaaS Leaders
Demonstrated expertise in scaling global operations for rapidly growing SaaS companies, including establishing best practices, optimizing processes, and developing talent to support global customer bases.
Educational Background
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Company Overview
RTCAgora is a leading Real-Time Engagement (RTE) platform, providing developers with simple, flexible, and powerful APIs to embed real-time voice, video, interactive live streaming, chat, and signaling into any application, on any device, anywhere. Their goal is to make it easy for developers to integrate rich, interactive experiences into their products.
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