Ken Kucera
Golden, Colorado,United States
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Ken Kucera is a highly experienced executive currently serving as the Chief Customer Officer at Apptio, an IBM company. He is responsible for leading Apptio's global customer-facing teams, including customer success, professional services, support, and renewals. Ken is dedicated to ensuring that Apptio's customers achieve maximum value and success from their investments in Technology Business Management (TBM) and FinOps solutions. With a career spanning over two decades in the enterprise software and SaaS industries, he has a strong track record of building and scaling world-class customer organizations, driving customer satisfaction, retention, and advocacy. Ken is passionate about helping organizations leverage data and analytics to optimize their technology spending and align IT with business strategy.
Professional Summary
Ken Kucera's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Chief Customer Officer at Apptio, an IBM Company
Leads all post-sales customer-facing functions globally, focusing on maximizing customer value realization, driving adoption, and fostering long-term partnerships for Apptio's suite of TBM and FinOps solutions.
Champion of Customer-Centric Growth
Instrumental in developing and implementing strategies that place the customer at the center of Apptio's operations, significantly contributing to customer retention and expansion within the enterprise market.
Leader in Technology Business Management (TBM) Adoption
Plays a key role in guiding enterprise clients to successfully adopt and operationalize TBM and FinOps principles, enabling them to manage their technology investments like a business and drive significant financial and operational improvements.
Experienced SaaS Executive
Possesses extensive leadership experience in the SaaS industry, with a proven ability to scale customer success organizations and deliver exceptional customer experiences in a recurring revenue model.
Educational Background
Master's degree, History and Philosophy of Science and Technology
Loyola University Chicago - Year 1965
Bachelor of Science - BS, Humanities/Humanistic Studies
Loyola University Chicago - Year 1963
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Company Overview
VISITING ANCILLARY SERVICES, INC.Visiting Ancillary Services, Inc. (VAS) is a provider of mobile diagnostic imaging services. They specialize in bringing essential diagnostic procedures, such as X-rays, ultrasounds, EKGs, and vascular studies, directly to patients in various settings including homes, nursing homes, assisted living facilities, and correctional institutions. Their services aim to improve patient comfort, reduce transportation burdens and costs, and provide timely diagnostic information to healthcare providers for efficient patient management.
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