Kathryn Hayden
Southlake, Texas,United States
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Kathryn Hayden is a distinguished Principal UX Researcher and Strategist with over 12 years of experience in shaping user-centric digital products and services. Currently based in Austin, TX, she specializes in mixed-methods research, translating complex user needs into actionable insights that drive innovation and business growth. Kathryn has a strong background in cognitive psychology and human-computer interaction, enabling her to deeply understand user motivations and behaviors. She is passionate about ethical AI, inclusive design, and mentoring aspiring researchers. Her work has spanned across various industries, including e-commerce, healthcare technology, and enterprise software, consistently delivering improved user satisfaction and engagement.
Professional Summary
Kathryn Hayden's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Keynote Speaker at UX Forward Conference 2023
Delivered a keynote address on 'The Future of Empathetic AI: Designing with Conscience' to an audience of over 500 UX professionals, sharing insights on integrating ethical considerations into AI product development.
Global UX Redesign Lead - HealthTech Platform
Led a global team in a comprehensive UX redesign for a major healthcare technology platform, resulting in a 40% improvement in task completion rates and a 25% increase in user satisfaction scores within six months post-launch.
Published Author: 'The Empathetic Interface'
Authored the critically acclaimed book 'The Empathetic Interface: Crafting Digital Experiences That Connect', which explores methodologies for building deeper user connections through design.
Patent for Novel User Feedback System
Co-invented and was granted a patent for an innovative in-app user feedback system that utilizes contextual triggers to gather more relevant and timely user insights.
Educational Background
Colorado State University - Year 1978
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Company Overview
Sabre HoldingsSabre Holdings is a leading technology provider to the global travel industry. It offers a broad range of software and data solutions, including its well-known global distribution system (GDS), that empower airlines, hoteliers, travel agencies, and other travel suppliers. Sabre's technology helps these businesses operate more efficiently, drive revenue, and offer personalized traveler experiences through solutions for reservations, revenue management, flight operations, and itinerary planning. Millions of consumers interact with Sabre's technology daily when booking flights, hotel stays, and other travel arrangements.
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