Karen Lamperuer
De Pere, Wisconsin,United States
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Karen Lamperuer is a highly experienced leader in the technology and SaaS industry, currently serving as the Head of Customer Success at Contentsquare. With a strong background in managing and scaling customer success organizations globally, she is focused on ensuring clients achieve maximum value and success from digital experience analytics. Karen is recognized for her strategic approach to customer engagement, her ability to build and mentor high-performing teams, and her passion for driving customer advocacy and retention. Her career spans various roles in customer-facing leadership, demonstrating expertise in SaaS, digital transformation, and building strong client relationships.
Professional Summary
Karen Lamperuer's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Global Leadership in Customer Success at Contentsquare
As Head of Customer Success, Karen leads a global team dedicated to helping thousands of brands leverage Contentsquare's platform to deliver better digital experiences. She is responsible for customer retention, expansion, and overall satisfaction.
Scaling Customer Success Operations
Successfully scaled customer success operations to support rapid company growth, implementing processes and strategies that enhance customer lifetime value and ensure consistent service quality across diverse markets.
Championing Customer-Centricity
A vocal advocate for customer-centric approaches, Karen has been instrumental in embedding customer feedback into product development and company strategy, fostering a culture that prioritizes customer outcomes.
Building High-Performing Teams
Proven track record of recruiting, developing, and leading high-performing, diverse customer success teams, fostering an environment of continuous learning and professional growth.
Educational Background
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Company Overview
Nicolet National BankNicolet National Bank is a full-service community bank, providing a wide range of financial products and services for individuals and businesses. Headquartered in Green Bay, Wisconsin, it emphasizes local decision-making, community involvement, and building strong customer relationships. Services include personal and business banking, mortgage lending, wealth management, and treasury management.
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