Karen Judd
Maple Valley, Washington,United States
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Karen Judd is a seasoned User Experience (UX) Director with over 18 years of experience crafting intuitive, engaging, and accessible digital products for a diverse range of industries, including SaaS, e-commerce, and healthcare. She is a passionate advocate for user-centered design principles, leveraging comprehensive research methodologies, data analysis, and iterative prototyping to inform design decisions and drive product innovation. Karen excels at leading and mentoring multidisciplinary design teams, fostering collaborative environments, and aligning UX strategy with business objectives to deliver impactful user outcomes and measurable business value. She is adept at communicating complex design concepts to stakeholders at all levels and is committed to staying at the forefront of emerging UX trends and technologies.
Professional Summary
Karen Judd's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Redesign of Flagship SaaS Platform
Directed the end-to-end redesign of a major enterprise SaaS platform, resulting in a 25% increase in user task completion rates and a 15% improvement in overall customer satisfaction scores within six months post-launch.
Established User Research Practice
Built and scaled a dedicated user research practice from the ground up, implementing standardized methodologies and tools that integrated user feedback directly into the product development lifecycle, significantly reducing post-launch usability issues.
Innovator of the Year Award
Received the 'Innovator of the Year' award at TechSolutions Inc. for developing a novel accessibility framework that became a company-wide standard, ensuring products were usable by people with a wider range of disabilities.
Published UX Research Paper
Co-authored and published a peer-reviewed paper on 'Ethical AI in UX Design' presented at the International Conference on Human-Computer Interaction (CHI).
Educational Background
Business Administration and Management, General
Green River College - Year 1979
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides comprehensive financial solutions to millions of customers across the United States and in more than 35 countries, aiming to make financial lives better through the power of every connection.
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