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Karen Hawkey is a distinguished design leader with extensive experience in user experience (UX) strategy, design, and management, particularly within large-scale technology organizations. She currently serves as a Principal UX Manager at Microsoft, where she has been instrumental in shaping the user experience for key products and services, notably in the realms of AI, Conversational AI, and Azure. Karen is recognized for her ability to lead and mentor high-performing design teams, drive user-centered design processes, and translate complex technological capabilities into intuitive and engaging user interfaces. Her work often involves deep collaboration with engineering, product management, and research to deliver impactful and innovative solutions that meet both user needs and business objectives. She is a strong advocate for inclusive design principles and actively contributes to the broader design community.
Karen Hawkey's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Spearheaded UX design strategy and execution for significant AI and Conversational AI initiatives within Microsoft, leading teams to deliver innovative and user-friendly experiences for platforms like Azure AI and various bot frameworks. This involved defining UX patterns, establishing best practices, and ensuring a cohesive user journey across complex systems.
Championed and scaled user-centered design methodologies within Microsoft, fostering a culture of empathy and data-informed decision-making. This includes mentoring designers, establishing robust design processes, and advocating for user research throughout the product development lifecycle.
Made significant contributions to the user experience of various Microsoft Azure services, focusing on simplifying complex cloud computing tasks for developers and IT professionals. Her work has helped improve usability, efficiency, and overall satisfaction for Azure users.
Authored insightful articles and has been a speaker at industry events, sharing her expertise on UX design, AI ethics in design, and design leadership, thereby contributing to the advancement of the design profession.
University of San Diego - Year 1993
Marywood High School - Year 1970
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