Kalpana Lobo
Jersey City, New Jersey,United States
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Kalpana Lobo is a seasoned global leader currently serving as the Head of Global Shared Services (GSS) at Wipro Limited. With over two decades of extensive experience, she is responsible for driving strategy, delivery, transformation, and operational excellence for Wipro's internal shared services across functions like Finance, HR, Procurement, and IT. Kalpana is known for her expertise in setting up and scaling large global shared service centers, implementing digital transformation initiatives (including AI, RPA, and analytics), and fostering a culture of continuous improvement and customer-centricity. She has a strong track record in managing complex global operations, optimizing processes, and delivering significant business value through shared services models. Her leadership focuses on building high-performing teams and leveraging technology to enhance efficiency and service quality.
Professional Summary
Kalpana Lobo's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Head of Global Shared Services at Wipro
Successfully leads and manages Wipro's comprehensive Global Shared Services organization, overseeing critical support functions for the entire company worldwide and driving strategic transformation.
Champion of Digital Transformation in GBS
Instrumental in integrating cutting-edge digital technologies, including AI, Robotic Process Automation (RPA), and advanced analytics, into Wipro's GBS operations to enhance efficiency, agility, and data-driven decision-making.
Expansion and Optimization of Shared Services
Led significant expansion and optimization initiatives within Wipro's shared services, improving service delivery models, standardizing processes globally, and achieving substantial cost savings and operational improvements.
Thought Leader in Shared Services & GBS
Recognized as a thought leader in the Global Business Services (GBS) domain, often contributing insights on best practices, future trends, and the evolution of shared services at industry forums and publications.
Educational Background
Bachelor of Commerce - BCom, Business/Commerce, General
Bhavans College - Year 1989
High school
Carmel of St Joseph’s Malad - Year 1986
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Company Overview
Societe GeneraleSociete Generale is one of Europe's leading financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. It aims to be the trusted partner for its clients, committed to the positive transformations of societies and economies. Active in the real economy for over 150 years, Societe Generale employs over 133,000 people (as of end 2023) in 61 countries and supports 25 million clients daily, offering a wide range of advisory services and tailored financial solutions across retail banking, corporate and investment banking, private banking, asset management, and securities services.
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