Julie Sforza-Smith
Greater Boston,United States
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Julie Sforza-Smith is a highly accomplished and visionary leader in the technology industry, currently serving as the Global Head of Enterprise Customer Success at Google Cloud. With over two decades of experience, she has a proven track record of building and scaling world-class customer success organizations that drive significant business impact and foster deep, long-lasting customer relationships. Julie is passionate about empowering enterprises to achieve their strategic objectives through transformative cloud technologies. Her expertise lies in developing customer-centric strategies, leading large global teams, and ensuring customers derive maximum value from their technology investments. She is recognized for her strategic acumen, operational excellence, and her ability to inspire teams to deliver exceptional customer outcomes.
Professional Summary
Julie Sforza-Smith's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Global Leadership in Customer Success at Google Cloud
As the Global Head of Enterprise Customer Success at Google Cloud, she leads a large, diverse organization focused on ensuring the success and satisfaction of Google Cloud's largest enterprise customers worldwide, driving adoption, retention, and growth.
Decades of Experience in Tech Leadership
Possesses over 20 years of experience in various leadership roles within the technology sector, demonstrating consistent success in areas like customer advocacy, sales, professional services, and go-to-market strategy at major tech companies.
Champion for Customer-Centricity
Known for deeply ingraining customer-centric principles within her teams and across organizations, ensuring that customer voice and value realization are at the forefront of business strategies and operations.
Development of High-Performing Global Teams
Successfully built, mentored, and led high-performing, globally distributed teams, fostering a culture of collaboration, innovation, and excellence in customer engagement and support.
Educational Background
J.D., Business & Taxation
Suffolk University Law School - Year 1996
B.A., Romance Languages & Literature
Boston College - Year 1991
certificate, Literatura Espanola y Hispano-Americana
Universidad de Valencia - Year 1994
Triton Regional High School - Year 1987
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Company Overview
H&R BlockH&R Block, Inc. is an American tax preparation company operating primarily in North America, Australia, and India. Founded by brothers Henry W. Bloch and Richard Bloch, it offers a wide range of tax services for individuals and small businesses, including assisted tax preparation through its retail offices and digital do-it-yourself (DIY) tax software. Beyond tax prep, H&R Block provides financial products and services like Spruce mobile banking and small business solutions, aiming to help clients manage their financial lives with confidence.
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