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Joel Knight

Vice President of Customer Success, Ordergroove
Austin, Texas,United States
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Joel Knight's Overview

Total Experience24 years
CompanyOrdergroove
CountryUnited States

Joel Knight is a seasoned digital professional and the Co-founder of Pretzel (formerly Mythic), a well-regarded digital agency based in Melbourne, Australia. With over 18 years of experience in the industry, Joel has a strong background in web design, development, and digital strategy. He is passionate about crafting user-centric digital experiences that are both aesthetically pleasing and highly functional. Joel plays a key role in leading his team to deliver innovative solutions for a diverse range of clients, focusing on creating impactful digital products that drive business growth and user engagement. His expertise spans across project leadership, client relations, and fostering a creative and collaborative work environment.

Professional Summary

Joel Knight's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Ordergroove - Vice President of Customer Success (2025 to Present)
Calendly - Vice President, Customer Experience (2024 to 2025)
Otto - Chief Customer Officer (2022 to 2024)
WP Engine - Vice President, Product Marketing (2021 to 2022)
Edgecase - Vice President, Client Services (2013 to 2014)
BlackLocus - Vice President, Client Services (2012 to 2012)
Bazaarvoice - Director, Client Innovation (2012 to 2012)
National Instruments - IT Programmer Analyst / Team Lead (2002 to 2006)

Notable Achievements

Co-founded and Grew a Leading Digital Agency

Successfully co-founded Pretzel (formerly Mythic) and scaled it into a reputable digital agency known for its high-quality work, innovative solutions, and strong client partnerships in Australia and internationally.

Leadership in Delivering Award-Winning Digital Projects

Led and contributed to numerous digital projects that have achieved significant client success and, in some cases, industry recognition for design, user experience, and technical execution.

Champion of User-Centric Design Principles

Consistently advocated for and implemented user-centric design methodologies across projects, ensuring that end-user needs and business objectives are at the forefront of digital product development.

Established Strong Industry Reputation

Built a strong personal and agency reputation within the digital industry for thought leadership, quality craftsmanship, and a commitment to pushing creative and technological boundaries.

Educational Background

BBA, Business Honors Program, MIS

Texas McCombs School of Business - Year 1998

Buying Intent Signals for Joel Knight

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Ordergroove
Total employees135
HeadquartersNew York
Founded2009

Ordergroove is a leading subscription commerce platform that enables brands and retailers to build, manage, and scale recurring revenue programs. They offer solutions for subscriptions, memberships, and reordering, helping businesses increase customer lifetime value and predictable revenue streams by making it easy for consumers to replenish their favorite products automatically.

Ordergroove Funding Information
$40.6M - Total Funding Raised
$20M - Most recent funding amount
6 - Number of funding rounds
18 May, 2022 - Latest funding round
Lead Investors:
National Retail Federation (NRF)
Lerer Hippeau
Fung Capital
SWaN & Legend Venture Partners
Western Technology Investment
Stage One Ventures
Comcast Ventures
Primetime Partners

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