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Joel Bauman is a distinguished technology executive, currently serving as the Chief Technology Officer (CTO) at NICE CXone. With over two decades of experience in the software industry, he specializes in cloud computing, enterprise software development, and customer experience (CX) solutions. Joel is responsible for driving NICE CXone's global technology strategy, innovation roadmap, and product development. He has a strong background in leading large engineering teams, architecting scalable and resilient cloud platforms, and integrating cutting-edge technologies like Artificial Intelligence (AI) to enhance contact center operations and customer engagement. His leadership focuses on fostering a culture of innovation and excellence to deliver market-leading CX solutions.
Joel Bauman's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Leads the global technology vision, strategy, and execution for NICE CXone, a leading cloud customer experience platform provider, overseeing innovation and product development.
Spearheaded the integration and advancement of AI-driven solutions within the NICE CXone platform, significantly improving automation, agent assistance, and customer insights.
Instrumental in architecting and scaling NICE CXone's robust and resilient cloud-native platform, ensuring high availability and performance for global enterprise clients.
Successfully built, scaled, and mentored high-performing global engineering teams, fostering a culture of innovation, collaboration, and continuous improvement.
University of Texas at Austin - Year 2000
University of North Carolina - Year 1994
Duke University - Year 1990
Morrow High School - Year 1986
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