Jamie Naughton Henriod
Salt Lake City Metropolitan Area,United States
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Jamie Naughton Henriod is a renowned expert in company culture, employee engagement, and purpose-driven leadership, best known for her transformative two-decade tenure at Zappos.com. Starting in 1999 as an early employee, she played a pivotal role in shaping Zappos' legendary customer service and unique corporate culture, holding key positions such as Speaker of the House, Chief of Staff, and Head of Charity (Zappos for Good). Her work focused on ensuring that Zappos' core values were deeply embedded in every aspect of the business, making it a celebrated example of a thriving, employee-centric organization. After her impactful career at Zappos, Jamie co-founded HUMANest in 2021, where she serves as Co-founder & Chief Impact Officer. At HUMANest, she leverages her extensive experience to help other organizations cultivate human-centered, high-performing cultures that drive both purpose and profit. Jamie is a sought-after speaker, sharing her insights on building authentic company cultures, fostering happiness at work, and leading with empathy and impact.
Professional Summary
Jamie Naughton Henriod's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Architect of Zappos.com's World-Renowned Culture
During her 20+ years at Zappos.com, Jamie was instrumental in developing, nurturing, and scaling the company's unique and widely acclaimed corporate culture, which became a global benchmark for employee happiness and customer service excellence.
Co-founder & Chief Impact Officer of HUMANest
Co-founded HUMANest to guide organizations in creating more human-centered, purpose-driven, and high-performing workplace cultures, extending her impact beyond a single company to foster positive change across industries.
Pioneering Leader in Employee Engagement and Purpose
Established herself as a leading voice and practitioner in creating environments where employees feel valued, engaged, and connected to a larger purpose, significantly contributing to Zappos' low turnover and high employee satisfaction rates.
Driving Force behind Zappos for Good
As Head of Charity, she spearheaded Zappos' philanthropic initiatives (Zappos for Good), integrating social responsibility and community impact into the company's core operations and cultural fabric.
Educational Background
Bachelor of Science - BS, Business Administration and Management, General
University of Phoenix - Year 2003
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Company Overview
ChptrChptr is a digital memorial platform that enables families and friends to collaboratively create, share, and preserve the memories of loved ones. It focuses on storytelling through photos, videos, and written contributions, offering a modern and accessible way to honor and remember individuals who have passed away. The platform aims to provide a dedicated space for collective grieving and celebration of life.
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