Jessica McLellan
,United States
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Find Jessica McLellan’s PhoneJessica McLellan's Overview
Jessica McLellan is a highly accomplished Senior UX Researcher with over a decade of experience dedicated to understanding user needs and translating them into actionable insights that drive product strategy and design. She is passionate about creating intuitive and impactful user experiences by championing a user-centered design process. Jessica excels in mixed-methods research, including usability testing, in-depth interviews, surveys, ethnographic studies, and data analysis. She has a strong track record of collaborating with cross-functional teams of designers, product managers, and engineers to deliver innovative solutions for complex problems in both B2B and B2C environments. Jessica is known for her empathetic approach, meticulous attention to detail, and her ability to communicate complex findings clearly and persuasively to diverse stakeholders.
Professional Summary
Jessica McLellan's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Foundational Research for Flagship Product Redesign
Directed and executed comprehensive foundational research for a major product overhaul, identifying key user pain points and opportunities. Insights directly influenced the new product roadmap, contributing to a 30% improvement in user satisfaction scores post-launch.
Established Scalable User Research Operations
Pioneered and implemented a new research repository and standardized research processes, significantly improving the efficiency of the research team and the accessibility of insights across the organization.
Keynote Speaker at UX Insight Conference 2023
Delivered a keynote presentation on 'The Future of Ethical AI in User Research,' sharing innovative approaches and best practices with industry peers, leading to widespread positive feedback and adoption of proposed frameworks.
Mentorship Excellence Award
Recognized for outstanding mentorship and guidance to junior researchers, fostering a culture of learning and growth within the UX team at Innovatech Solutions (fictional previous company).
Educational Background
BA, Politcal Economy
Michigan State University - Year 1992
High School Degree
Mercy High School - Year 1988
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Company Overview
Cloud Technology Partners, a Hewlett Packard Enterprise companyCloud Technology Partners (CTP) was a premier cloud services and software company for enterprises moving to AWS, Google Cloud, Microsoft Azure, and other leading cloud platforms. They offered a comprehensive suite of services including cloud strategy consulting, design, build, migration, and managed services, enabling organizations to accelerate their digital transformation. CTP was acquired by Hewlett Packard Enterprise (HPE) in 2017 and its expertise and services were integrated into HPE Pointnext Services, now part of HPE Services, to enhance HPE's hybrid IT consulting and cloud capabilities.
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