Jenny Miller
Cincinnati Metropolitan Area,United States
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Jenny Miller is a seasoned Senior UX Researcher with a decade of experience dedicated to understanding user needs and translating them into actionable insights that drive product strategy and design. She is adept at employing a wide range of qualitative and quantitative research methodologies, including user interviews, usability testing, surveys, A/B testing, and ethnographic studies. Jenny is passionate about advocating for the user, ensuring that products are not only functional but also intuitive, accessible, and delightful. She has a proven track record of collaborating effectively with cross-functional teams including designers, product managers, and engineers to create human-centered solutions. Her work has spanned various industries, from e-commerce to healthcare technology, consistently leading to improved user satisfaction and business outcomes. Jenny is also a strong believer in mentoring junior researchers and contributing to the broader UX community through talks and workshops.
Professional Summary
Jenny Miller's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Foundational Research for Flagship Product Redesign
Conducted comprehensive foundational research involving 50+ user interviews and contextual inquiries that directly informed the strategic direction and complete redesign of a flagship enterprise software, resulting in a 30% increase in user task completion rates and a 25% improvement in reported user satisfaction.
Established Scalable UX Research Operations
Developed and implemented a standardized UX research repository and a streamlined process for participant recruitment and data synthesis at Innovatech Solutions, enabling the research team to double its output and significantly reduce research cycle times.
Published Paper on Inclusive Design Practices
Authored and presented a peer-reviewed paper on 'Integrating Accessibility from Inception: A UX Researcher's Guide' at the International HCI Conference, which has been cited multiple times and adopted as a best practice guide in several organizations.
Key Contributor to Award-Winning Mobile App
Played a pivotal role in the user research phase for a mobile health application that won the 'Best New Health Tech App' award in 2022, focusing on usability and accessibility for elderly users.
Educational Background
Bachelor of Science (B.S.), Finance and Mangement
Mount St. Joseph University - Year 1992
BS- Business Administration (Finance and Management), Business Administration and Management, General
The College of Mount St. Joseph on the Ohio - Year 1992
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Company Overview
Bank of AmericaBank of America is one of the world's largest financial institutions, serving a diverse range of clients from individual consumers and small businesses to large corporations and governments. It offers comprehensive banking, investing, asset management, and other financial and risk management products and services globally. The company is committed to making financial lives better by connecting clients to the resources they need to succeed.
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