Jennifer Heydt Petsu
Greater Harrisburg Area,United States
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Jennifer Heydt Petsu, MPA, is a seasoned public administration professional with over 15 years of experience dedicated to enhancing public service delivery, policy development, and non-profit management. With a Master of Public Administration, Jennifer possesses a strong foundation in organizational leadership, strategic planning, program evaluation, and stakeholder engagement. She is known for her analytical skills, her ability to translate complex policy into actionable strategies, and her commitment to fostering collaborative environments to achieve impactful community outcomes. Her work often involves navigating intricate regulatory landscapes, securing funding, and driving efficiency in public and non-profit sector organizations. Jennifer is passionate about social equity and leveraging data-driven insights to improve the effectiveness and reach of public programs.
Professional Summary
Jennifer Heydt Petsu's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Strategic Program Overhaul for Enhanced Efficiency
Led a comprehensive review and redesign of a major public-facing program, resulting in a 20% improvement in service delivery times and a 15% increase in constituent satisfaction scores within the first year of implementation.
Secured Multi-Year Grant Funding
Successfully authored and secured a competitive multi-year federal grant of over $2 million, enabling the expansion of critical community services for underserved populations.
Policy Development and Advocacy Award
Recognized for instrumental work in developing and advocating for key policy changes at the state level, which led to improved access to resources for community development initiatives.
Cross-Sector Collaboration Initiative Lead
Pioneered and managed a successful cross-sector collaboration initiative involving local government, non-profits, and private businesses to address [e.g., youth unemployment or affordable housing], establishing a sustainable framework for future partnerships.
Educational Background
Master’s Degree, Public Administration
Villanova University - Year 2015
Bachelor of Science (B.S.), Business Administration and Marketing
Elmira College - Year 2006
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Company Overview
Customers BankCustomers Bank, a subsidiary of Customers Bancorp, Inc. (NYSE: CUBI), is a super-community bank with approximately $21.7 billion in assets as of early 2024. Headquartered in West Reading, Pennsylvania, it offers a comprehensive suite of banking products and financial solutions to individuals, small and medium-sized businesses, and commercial clients. The bank prides itself on a 'high-tech, high-touch' approach, combining advanced digital banking capabilities with personalized customer service. Key areas of focus include commercial and industrial lending, specialty lending, and consumer banking services, with a growing presence in innovative sectors like Banking-as-a-Service (BaaS) and digital assets.
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