Jeff Hargett
Charlotte, North Carolina,United States
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Jeff Hargett is a distinguished and highly experienced professional currently serving as a Senior Director of CX Strategy and Transformation at Oracle. With over two decades of experience, he specializes in customer experience (CX), customer relationship management (CRM), and digital transformation. Jeff is passionate about helping organizations understand and leverage technology to create exceptional customer journeys and drive business value. He is a recognized thought leader, frequent public speaker, and evangelist for customer-centric strategies, adept at translating complex technological capabilities into tangible business outcomes. His work often involves guiding C-level executives and organizations through the process of reimagining their customer engagement models in the digital age.
Professional Summary
Jeff Hargett's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Senior Director, CX Strategy & Transformation at Oracle
Leads and advises global organizations on customer experience strategy, helping them leverage Oracle's technology suite to transform their customer interactions and achieve business objectives. Focuses on creating loyalty and advocacy through superior experiences.
Renowned Keynote Speaker and CX Evangelist
Frequently invited to speak at major industry conferences and corporate events worldwide, sharing insights on customer experience trends, digital transformation, and the future of customer engagement. Known for dynamic and insightful presentations.
Over Two Decades in Customer Experience Leadership
Has built a significant career focused on enhancing customer relationships and experiences, holding various leadership roles that have contributed to shaping CX practices and strategies across different industries.
Author and Contributor to CX Thought Leadership
Contributes articles, white papers, and insights to various publications and platforms, furthering the discourse on customer experience excellence and innovation.
Educational Background
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with a broad suite of online and mobile banking capabilities, an extensive ATM network, and financial centers nationwide.
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