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Jeff Cowan is a highly recognized and influential figure in the automotive industry, particularly renowned for his expertise in automotive service, sales, and management training. He is the founder and President of Jeff Cowan's Pro Talk, Inc., a company established in 1987 that has become a leading provider of on-site and virtual training solutions for car dealerships across North America. With decades of hands-on experience, Jeff has dedicated his career to developing and implementing proven processes that help dealerships increase service department sales, improve customer satisfaction and retention, and boost overall profitability. He is known for his dynamic presentation style, practical strategies, and a deep understanding of the challenges and opportunities within modern dealerships. Jeff is also an author and a sought-after speaker at industry events and conferences, consistently delivering actionable insights that drive results.
Jeff Cowan's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Established in 1987, Pro Talk has trained thousands of service advisors, managers, and sales personnel, significantly impacting the profitability and customer service quality of numerous dealerships across North America.
Developed and refined comprehensive training programs and sales processes specifically for automotive service advisors, which have become industry benchmarks for effectiveness and results.
Authored several influential books and an extensive library of training materials focused on automotive service sales, customer handling, and management, widely used by dealerships.
Regularly invited to speak at major automotive conferences, dealer group meetings, and 20 Groups, sharing his expertise and motivational insights with a wide audience.
Consistently helped dealerships achieve substantial increases in customer pay labor sales, effective labor rates, and overall service department gross profit through his training and consulting services.
University of Richmond - Robins School of Business - Year 1979
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Accelerate360 is a media, marketing, logistics, and distribution company that connects brands and retailers with consumers. It leverages its extensive network and capabilities in areas like publishing (including titles like Us Weekly, Men's Journal, and Life & Style), brand development, retail merchandising, and supply chain management to drive engagement and sales. Formed through the integration of A360 Media's distribution arm and Bauer Media Group USA's publishing assets, Accelerate360 aims to provide comprehensive solutions for content creation, audience reach, and product delivery.
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