Janice Love
Atlanta, Georgia,United States
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Janice Love is a highly accomplished Senior UX Researcher with over 10 years of experience in uncovering user needs and translating them into actionable insights for product development. She is passionate about human-centered design and possesses a strong skill set in a variety of qualitative and quantitative research methodologies, including user interviews, usability testing, surveys, and A/B testing. Janice has a proven track record of collaborating effectively with cross-functional teams of designers, product managers, and engineers to create intuitive and engaging user experiences that drive user satisfaction and business goals. She is known for her empathetic approach, analytical rigor, and her ability to communicate complex findings clearly and persuasively to diverse stakeholders.
Professional Summary
Janice Love's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Foundational Research for Flagship Product Redesign
Conducted extensive ethnographic studies and user interviews that provided critical insights, directly shaping the strategy and information architecture for a major redesign of the company's flagship SaaS platform, resulting in a 25% increase in task completion rates.
Established User Research Repository
Championed and implemented a centralized user research repository, significantly improving knowledge sharing, reducing redundant research efforts, and enabling faster data-driven decision-making across product teams.
Published Paper on Ethical AI in UX
Authored and presented a well-received paper at a leading HCI conference on the ethical considerations of AI in user experience design, contributing to industry best practices.
Mentorship Excellence Award
Recognized internally for outstanding mentorship of junior researchers, fostering their growth and development within the UX team.
Educational Background
Business Administration, Finance
Georgia State University
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world.
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