Jamie Thomas
Villa Park, Illinois,United States
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Jamie Thomas is an accomplished Senior UX Designer with over 12 years of experience in crafting intuitive and engaging digital experiences across web and mobile platforms. With a strong foundation in user-centered design principles, Jamie excels at translating complex user needs and business requirements into elegant, functional, and accessible solutions. They are proficient in a wide range of design and prototyping tools, and possess a keen eye for detail and a passion for innovation. Jamie has a proven track record of leading design projects from concept to launch, collaborating effectively with cross-functional teams including product managers, engineers, and researchers to deliver impactful results. They are deeply committed to user advocacy and continuously seek to improve product usability and user satisfaction.
Professional Summary
Jamie Thomas's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Redesign of E-commerce Checkout Flow
Led the complete redesign of a major e-commerce platform's checkout process, resulting in a 25% increase in conversion rates and a 15% reduction in cart abandonment within three months of launch.
Development of a Unified Design System
Spearheaded the creation and implementation of a comprehensive design system adopted by 5+ product teams, leading to a 40% improvement in design consistency and a 30% reduction in development time for new features.
Accessibility Initiative Lead
Championed and led an accessibility initiative that brought the company's flagship product to WCAG 2.1 AA compliance, significantly expanding the user base and receiving positive industry recognition.
User Research Program Establishment
Established a continuous user research program, integrating qualitative and quantitative feedback loops that directly informed product strategy and feature prioritization, leading to a measurable uplift in user satisfaction scores.
Educational Background
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Company Overview
Follett Higher Education GroupFollett Higher Education Group is a leading provider of educational solutions to colleges and universities across North America. They manage more than 1,000 campus retail stores and 1,300 virtual stores, delivering digital learning technologies, and offering a wide range of course materials, including textbooks (new, used, rental, digital), trade books, general merchandise, and supplies. Their mission is to empower educational institutions and inspire students to achieve their full potential by providing access to essential resources and innovative learning tools.
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