Jamie MacSween
Falkirk, Scotland,United Kingdom
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Jamie MacSween is a highly experienced communications leader, currently serving as the Head of External Communications at Moderna. He possesses extensive expertise in corporate communications, public affairs, media relations, and crisis management, particularly within the pharmaceutical, biotechnology, and healthcare sectors. Throughout his career, Jamie has been responsible for developing and executing comprehensive communication strategies to enhance corporate reputation, manage complex issues, support product launches, and engage with a wide range of stakeholders including media, investors, and the public. His role at Moderna is critical in shaping the company's external narrative, especially during periods of significant innovation and global health impact.
Professional Summary
Jamie MacSween's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Strategic Communications Leadership at Moderna
Successfully leads Moderna's external communications, playing a key role in managing the company's global reputation and disseminating crucial information, particularly during the unprecedented global COVID-19 pandemic and the rollout of its mRNA vaccine.
Extensive Experience in Global Pharmaceutical Communications
Prior to Moderna, held significant communication leadership roles at other major pharmaceutical companies like GlaxoSmithKline (GSK), where he managed global product and corporate communications, demonstrating a deep understanding of the complexities of the healthcare industry.
Expertise in Crisis and Issues Management
Proven ability to navigate and manage high-stakes crisis situations and complex issues, protecting and enhancing corporate reputation through strategic and transparent communication.
Building and Leading High-Performing Teams
Recognized for building and leading high-performing communications teams, fostering talent and driving impactful communication outcomes in dynamic and challenging environments.
Educational Background
Master of Engineering (MEng), Product Design Engineering
University of Strathclyde - Year 1995
MEng, Product Design Engineering
University of Strathclyde - Year 1994
Falkirk High
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Company Overview
MaxContactMaxContact is a leading cloud-based contact centre software provider headquartered in Manchester, UK. They offer a comprehensive suite of tools designed to enhance customer engagement and agent productivity. Their platform includes features like omnichannel communication (voice, email, SMS, web chat, social media), intelligent call routing, predictive dialler, real-time analytics, reporting, and integrations with CRM systems. From an end-user perspective, MaxContact helps businesses streamline their customer service operations, improve first call resolution rates, reduce agent downtime, and gain actionable insights into performance, ultimately aiming to deliver superior customer experiences and operational efficiency.
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