Jacqueline M
Washington, District of Columbia,United States
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Jacqueline M. is a highly experienced Senior UX Researcher with over 12 years dedicated to understanding user needs and translating them into actionable insights for product development. She possesses a strong background in qualitative and quantitative research methodologies, including usability testing, contextual inquiries, surveys, user interviews, and A/B testing. Jacqueline is passionate about advocating for the user and has a proven ability to collaborate effectively with cross-functional teams, including designers, product managers, and engineers, to create intuitive and impactful user experiences. Her work has consistently led to improved user satisfaction, increased engagement, and successful product launches across various tech industries, from SaaS platforms to mobile applications. She is adept at synthesizing complex data into clear, compelling narratives that drive strategic decision-making.
Professional Summary
Jacqueline M's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Foundational Research for Flagship Product Redesign
Directed and executed a comprehensive foundational research initiative for a major product redesign, involving ethnographic studies and diary studies with 50+ users. Insights directly influenced the new information architecture and key feature prioritization, leading to a 30% increase in task completion rates post-launch.
Established User Research Practice in a Growth-Stage Startup
Built the user research function from the ground up at a B2B SaaS startup, implementing standardized research processes, tools, and a participant recruitment panel. This resulted in a more user-centered development culture and a 15% reduction in post-launch usability issues.
Published Research on Inclusive Design Practices
Co-authored and presented a paper on 'Ethical Considerations in AI-driven Personalization for Diverse User Groups' at a leading HCI conference, contributing to the broader academic and industry discourse on inclusive design.
Improved Onboarding Funnel Conversion by 20%
Identified critical pain points in the new user onboarding process through mixed-methods research. Recommendations led to a redesigned onboarding flow that improved conversion rates by 20% and reduced early-stage churn by 10%.
Educational Background
Bachelor of Arts - BA, Accounting and Finance
New York University - Year 1992
Master of Arts - MA, Finance and Financial Management Services
Stanford University
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Company Overview
Shore Group AssociatesShore Group Associates (SGA) is a global technology solutions provider specializing in IT staffing, custom software development, and data analytics. They partner with businesses across various industries to enhance operational efficiency, drive innovation, and achieve strategic objectives by delivering skilled professionals and tailored technology solutions. SGA focuses on understanding client needs to provide flexible and scalable services, ranging from project-based consulting to fully managed teams.
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