Isabel Innes
Edinburgh, Scotland,United Kingdom
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Isabel Innes is a distinguished Lead UX Researcher with over 15 years of experience in shaping user-centric digital products and services across diverse industries, including e-commerce, healthcare technology, and SaaS platforms. Currently based in Berlin, Germany, she is deeply passionate about understanding user motivations and behaviors to drive innovation and create intuitive, impactful experiences. Isabel excels in a mixed-methods approach, adeptly combining qualitative insights from ethnographic studies, interviews, and usability testing with quantitative data analysis to deliver actionable recommendations. She is a strong advocate for research democratization and has a proven track record of building and mentoring high-performing research teams, fostering a culture of continuous learning and empathy-driven design within organizations.
Professional Summary
Isabel Innes's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Pioneered Global User Research Framework
Developed and implemented a standardized global user research framework for a multinational tech corporation, leading to a 40% increase in research efficiency and a more consistent integration of user insights into the product development lifecycle across 10+ international teams.
Keynote Speaker at UX Insight Conference 2023
Delivered a highly-rated keynote address on 'The Future of Ethical AI in UX Research' at the annual UX Insight Conference, sharing innovative methodologies and thought leadership with over 1,500 industry professionals.
Led Research for Award-Winning HealthTech App
Directed all foundational and iterative user research for a mobile health application that subsequently received the 'Most Innovative HealthTech Solution' award, directly contributing to design decisions that improved patient adherence by 25%.
Published 'Empathy in Action: A Guide to Impactful UX Research'
Authored a widely recognized book on practical UX research techniques, focusing on embedding empathy into the design process. The book has been adopted as course material in several design programs and praised for its actionable advice.
Educational Background
BA, Public Administration
Robert Gordon University - Year 1983
St Margaret's School for Girls, Aberdeen - Year 1979
St Catherine's School for Girls, Bramley - Year 1974
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Company Overview
ComputacenterComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Our services cover the entire IT lifecycle, from sourcing and deployment of technology to its ongoing management and optimisation, including digital workplace solutions, cloud and data center services, networking, and security.
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