Shikhar Srivastava
Bengaluru, Karnataka,India
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Shikhar Srivastava is a highly accomplished and results-oriented Senior Software Engineer with over 12 years of experience in designing, developing, and deploying scalable and robust software solutions. He possesses strong expertise in backend development using Java, Python, and Go, with extensive experience in microservices architecture, cloud platforms (AWS, Azure), and DevOps practices. Shikhar is passionate about building high-performance systems, leading technical teams, and driving innovation. He has a proven ability to translate complex business requirements into effective technical solutions and has a keen interest in distributed systems, data engineering, and machine learning applications. He is a proactive problem-solver, an advocate for agile methodologies, and committed to continuous learning and mentorship.
Professional Summary
Shikhar Srivastava's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Lead Architect for Scalable E-commerce Platform
Led the design and development of a new microservices-based e-commerce platform, handling over 1 million concurrent users and improving system uptime by 25%.
AWS Certified Solutions Architect - Professional
Achieved AWS Certified Solutions Architect - Professional certification, demonstrating advanced skills in designing and deploying complex applications on AWS.
Innovation Award for AI-driven Recommendation Engine
Received an internal company innovation award for conceptualizing and leading the initial development of an AI-powered product recommendation engine that increased cross-sell revenue by 15%.
Speaker at National Tech Conference
Presented a talk on 'Best Practices in Building Resilient Microservices' at the India Cloud Summit 2022, sharing insights with over 500 attendees.
Educational Background
B.Tech, Electronics & Communication Engineering
Jaypee University of Information Technology - Year 2016
Intermediate, Physics, Chemistry and Maths
Heliger Borden Education Centre - Year 2013
High School, Mathematics and Computer Science
Dr Virendra Swarup Education Centre - Year 2000
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Company Overview
Kapture CXKapture CX is a comprehensive, enterprise-grade SaaS-based customer support automation platform. It empowers businesses to deliver exceptional customer experiences by centralizing customer interactions from various channels like email, chat, social media, and calls into a unified dashboard. Key features include an intelligent ticketing system, omnichannel support, AI-powered chatbots, knowledge base management, field service management, and robust analytics, helping companies streamline operations, improve agent productivity, and gain actionable insights into customer behavior and support performance.
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