Helen Nickells
New York City Metropolitan Area,United States
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Helen Nickells is a highly experienced and influential leader in Content Design and UX Writing, currently serving as the Head of Content Design at Collins Aerospace. With over 15 years of experience, she specializes in building and scaling content design practices within large organizations, focusing on creating clear, concise, and user-centered content for complex digital products and systems. Helen is known for her strategic approach to content, her ability to mentor and grow talented teams, and her passion for integrating content seamlessly into the design process. Before Collins Aerospace, she held significant content leadership roles at companies like GE Digital, where she was instrumental in establishing and advancing their UX writing discipline.
Professional Summary
Helen Nickells's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Head of Content Design at Collins Aerospace
Leads the enterprise-wide content design strategy and team at Collins Aerospace, a major aerospace and defense technology company. Responsible for establishing best practices, growing the team's capabilities, and ensuring high-quality, user-focused content across diverse product portfolios.
Senior Manager, UX Content Strategy at GE Digital
Played a pivotal role in building and leading the UX content strategy function at GE Digital. She developed content standards, processes, and led a team of UX writers to improve the user experience of industrial software applications through clear and effective content.
Advocate for Content Design Discipline
Recognized as a thought leader in the content design community, often speaking at industry events and sharing insights on the value and practice of UX writing and content strategy. Actively contributes to maturing the content design field.
Building High-Performing Content Teams
Successfully recruited, mentored, and managed teams of content designers and UX writers, fostering a collaborative environment and enabling professional growth for team members at multiple organizations.
Educational Background
Bachelor of Arts (B.A.), International Studies, Minor in Business
University of South Carolina-Columbia - Year 1989
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.
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