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Heather J. Claus
Portland, Oregon Metropolitan Area,United States
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Find Heather J. Claus's PhoneWho Is Heather J. Claus?
Heather J. Claus is a highly accomplished Senior UX Researcher and Designer with over 15 years of experience in crafting intuitive and engaging user experiences for complex digital products. She possesses a deep understanding of user-centered design principles, human-computer interaction, and a wide array of qualitative and quantitative research methodologies. Heather is adept at translating research insights into actionable design solutions, collaborating effectively with cross-functional teams including product managers, engineers, and stakeholders. She is passionate about advocating for the user, driving innovation through empathy, and mentoring junior designers. Her work has spanned various industries, including SaaS, e-commerce, and healthcare technology, consistently delivering products that meet both user needs and business goals.
How Did Heather J. Claus's Career Path Shape Their Journey?
Heather J. Claus's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Heather J. Claus's Key Achievements?
Redesign of Enterprise SaaS Platform Leading to 25% Increase in User Satisfaction
Led the end-to-end UX redesign for a flagship enterprise SaaS platform, conducting extensive user research, developing new information architecture, and creating a modern UI. Post-launch surveys indicated a 25% increase in user satisfaction scores and a 15% reduction in support ticket volume related to usability.
Established and Scaled UX Research Practice
Built the UX research function from the ground up at a mid-sized tech company, defining research methodologies, establishing a participant recruitment panel, and integrating research findings into the agile development lifecycle. This led to more data-informed product decisions across the organization.
Published Author & Conference Speaker on Inclusive Design
Authored several influential articles and a book chapter on the principles of inclusive design and accessibility in digital products. Regularly invited to speak at international UX conferences, sharing best practices and inspiring a more inclusive approach to technology design.
Patented a Novel User Interface for Data Visualization
Co-invented and patented an innovative user interface pattern for visualizing complex datasets, which significantly improved data interpretability and decision-making speed for expert users in the financial analytics domain.
What's Heather J. Claus's Educational Background?
Master’s Degree, Applied Economics and Finance
University of California, Santa Cruz
Bachelor of Arts (B.A.), Economics
University of California, Santa Cruz
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Company Overview
Flex AxionFlex Axion designs and manufactures advanced, modular, and scalable lithium-ion battery pack solutions for electric commercial and off-highway vehicles. Their focus is on providing customizable, high-performance battery systems with superior thermal management to enhance vehicle efficiency, safety, and operational lifespan, catering to the unique demands of heavy-duty applications.
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