Heather McNeive
Greater Chicago Area,United States
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Find Heather McNeive’s PhoneHeather McNeive's Overview
Heather McNeive is a highly accomplished executive leader with extensive experience in customer operations, strategy, and large-scale team management, particularly within the financial services and e-commerce sectors. Currently serving as Senior Vice President, Head of Community Operations at Capital One, she is responsible for leading and transforming significant operational divisions to enhance customer experience and efficiency. Prior to Capital One, Heather held pivotal leadership roles at Wayfair, including Head of EU Customer Service, where she drove customer-centric strategies across European markets. Her early career at McKinsey & Company provided a strong foundation in strategic problem-solving and business transformation. Heather is known for her ability to build and motivate high-performing teams, drive innovation, and deliver impactful results in complex environments.
Professional Summary
Heather McNeive's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Senior Vice President, Head of Community Operations at Capital One
Leads a substantial operational division at a major financial institution, focusing on delivering exceptional customer service, operational excellence, and strategic initiatives for community-focused banking operations.
Leadership in European E-commerce Operations
Successfully scaled and managed customer service operations across multiple European countries as Head of EU Customer Service for Wayfair, significantly improving customer satisfaction and operational metrics in a diverse market.
Strategic Consulting Expertise
Developed and implemented high-impact business strategies for diverse clients during her tenure as an Engagement Manager at McKinsey & Company, focusing on growth, operational improvement, and organizational effectiveness.
Champion of Customer Experience
Consistently driven initiatives to place the customer at the center of business strategy, leveraging data and technology to enhance service delivery and build customer loyalty across various industries.
Educational Background
Business, Marketing and Finance
University of Iowa - Henry B. Tippie College of Business - Year 1993
Master of Business Administration - MBA, Management and Accounting
Rockhurst University
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Company Overview
Metronet BusinessMetronet is a leading provider of 100% fiber optic internet, television, and phone services to residential and business customers across the United States. They focus on delivering ultra-high-speed, reliable connectivity and exceptional customer service, differentiating themselves from traditional cable and DSL providers by offering symmetrical upload and download speeds. For businesses, Metronet provides scalable fiber solutions, dedicated internet access, and advanced voice services tailored to various enterprise needs, helping them enhance productivity and connectivity.
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