Heather Thomas-Crowell
Nashville, Tennessee,United States
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Heather Thomas-Crowell is a seasoned Certified Revenue Cycle Associate (CRCA) with over fifteen years of dedicated experience in the healthcare industry. She possesses a comprehensive understanding of all aspects of the revenue cycle, from patient registration and insurance verification to medical coding, billing, collections, and denial management. Heather is known for her analytical skills in identifying process inefficiencies and implementing strategic solutions to optimize cash flow, reduce accounts receivable days, and ensure regulatory compliance. She has a proven track record of leading cross-functional teams, enhancing patient financial experiences, and leveraging technology to improve revenue cycle performance. Her commitment to continuous learning keeps her abreast of the evolving healthcare landscape, including changes in payer policies and healthcare regulations.
Professional Summary
Heather Thomas-Crowell's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Revenue Cycle Optimization Project Lead
Spearheaded a major project that redesigned front-end and back-end revenue cycle processes, resulting in a 12% reduction in claim denials and a 10-day decrease in average A/R days within the first year.
Implementation of New EHR/Billing System
Successfully managed the transition and implementation of a new Electronic Health Record (EHR) and billing system, ensuring minimal disruption to operations and training over 50 staff members on its effective use for revenue cycle tasks.
Denial Management Program Development
Developed and implemented a comprehensive denial management program that identified root causes of denials, leading to a sustained 15% improvement in first-pass claim acceptance rates.
CRCA Certification Achievement
Earned the Certified Revenue Cycle Associate (CRCA) credential from the American Association of Healthcare Administrative Management (AAHAM), demonstrating expertise and commitment to excellence in healthcare revenue cycle management.
Educational Background
CRCA Certification
Healthcare Financial Management Association - Year 2022
BA, Communication
University of Arkansas - Year 2000
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Company Overview
RevSpringRevSpring is a leader in patient engagement and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment pathways backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. This empowers providers to deliver personalized interactions and payment options that improve patient satisfaction and financial outcomes.
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