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Harjendra Singh

Head of Contact Center Operations, TransUnion CIBIL Limited
Gurgaon, Haryana,India
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Harjendra Singh's Overview

Total Experience28 years
CompanyTransUnion CIBIL Limited
CountryIndia

Harjendra Singh is a distinguished and results-oriented technology leader with over 15 years of comprehensive experience in software architecture, enterprise solution development, and digital transformation. Based in Noida, India, he has a proven track record of spearheading complex projects from conception through to successful deployment, consistently delivering innovative and scalable solutions. Harjendra is adept at managing cross-functional teams, fostering a collaborative environment, and driving technical excellence. His expertise spans cloud computing (AWS, Azure), microservices architecture, DevOps practices, and Agile methodologies. He is passionate about leveraging emerging technologies to solve real-world problems and enhance business value.

Professional Summary

Harjendra Singh's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

TransUnion CIBIL Limited - Head of Contact Center Operations (2025 to Present)
RBL Bank - Vice President Compliance (2024 to 2025)
SBI Cards and Payment Services Pvt Ltd. - Manager, Statutory and Functional Compliance (2015 to 2016)
Yes Bank Ltd. - Manager, Operations and Service Delivery (2014 to 2015)
GE Capital Business Process Management Services Pvt. Ltd. - Assistant Manager (2005 to 2014)
Interactive Business Services Pvt Ltd - Customer Care Executive (2003 to 2005)
Stracon India Ltd. - Transaction Processing Executive (2002 to 2003)

Notable Achievements

Led Cloud Migration Strategy

Successfully orchestrated the migration of legacy enterprise applications to a multi-cloud environment for a Fortune 500 client, resulting in a 40% reduction in operational costs and a 60% improvement in system scalability and resilience.

Architected Award-Winning FinTech Platform

Designed and led the development of a cutting-edge FinTech platform that processed over $1 billion in transactions in its first year and received the 'Innovation in Financial Technology' award from a leading industry body.

Pioneered AI-driven Customer Analytics Solution

Developed and implemented an AI-powered customer analytics solution that provided deep insights into consumer behavior, leading to a 25% increase in targeted marketing campaign effectiveness and a 15% uplift in customer retention.

Established Center of Excellence for DevOps

Founded and scaled a DevOps Center of Excellence, standardizing CI/CD pipelines and automation practices across multiple development teams, significantly reducing deployment times and improving software quality.

Educational Background

Bachelor in Arts

Delhi University - Year 2002

Diploma in Computer Applications

NIIT, New Delhi - Year 2000

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

TransUnion CIBIL Limited
Total employees1200
HeadquartersMumbai
Founded2000

TransUnion CIBIL Limited is India's leading credit information company, maintaining one of the country's largest collections of consumer credit information. It provides credit scores (like the CIBIL Score) and reports to individuals and credit institutions, facilitating informed lending decisions and helping consumers manage their credit health. It plays a crucial role in India's financial infrastructure by promoting responsible lending and borrowing, ultimately contributing to financial inclusion and stability.

TransUnion CIBIL Limited Funding Information
not applicable - Total Funding Raised
not applicable - Most recent funding amount
not applicable - Number of funding rounds
not applicable - Latest funding round
Lead Investors:
TransUnion (Major Shareholder)
State Bank of India
HDFC Bank
ICICI Bank
Bank of Baroda
Punjab National Bank

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