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Hannes Lenke
Berlin, Berlin,Germany
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Find Hannes Lenke's PhoneWho Is Hannes Lenke?
Hannes Lenke is the Co-founder and CEO of Klaus, an AI-powered conversation review and quality assurance (QA) platform designed for customer support teams. Before Klaus, Hannes gained significant experience at Pipedrive, where he held roles including Head of Customer Support and Head of New Products. This background provided him with deep insights into the challenges and needs of customer service operations, leading to the creation of Klaus. He is passionate about improving customer service quality and efficiency through technology and data-driven insights, aiming to help companies deliver consistently excellent customer experiences.
How Did Hannes Lenke's Career Path Shape Their Journey?
Hannes Lenke's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Hannes Lenke's Key Achievements?
Co-founder & CEO of Klaus
Successfully co-founded and leads Klaus, a leading AI-driven quality assurance platform that helps customer support teams improve their performance and deliver better customer experiences. Klaus is used by numerous companies worldwide to analyze customer conversations and provide actionable feedback.
Key Leadership Roles at Pipedrive
Served as Head of Customer Support and later Head of New Products at Pipedrive, contributing significantly to the company's growth by scaling support operations and driving innovation in product development during a critical expansion phase.
Thought Leader in Customer Experience (CX)
Recognized as an influential voice in the customer experience and SaaS industry, frequently sharing insights on leveraging AI for customer support, building customer-centric products, and scaling support operations through articles, podcasts, and speaking engagements.
Driving Innovation in AI for Customer Support
Pioneering the use of artificial intelligence in conversation reviews and QA processes to automate mundane tasks, identify trends, and provide deeper insights into customer interactions, ultimately helping support teams become more effective.
What's Hannes Lenke's Educational Background?
Business Computing, Bachelor
The Berlin School of Economics and Law - Year 2005
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Company Overview
ChecklyCheckly is an API & E2E monitoring platform for the modern stack. It helps developers and DevOps teams to monitor their API endpoints and critical site click paths from a global network of test locations. Checkly focuses on 'monitoring as code,' enabling teams to define, test, and deploy monitoring alongside their application code, ensuring active reliability and quick detection of issues before they impact users. It integrates with popular tools and provides detailed alerting and reporting.
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