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Hannah Keary

Customer Experience Director, Bunzl Retail Supplies
Swinton, England,United Kingdom
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Hannah Keary's Overview

Total Experience27 years
CompanyBunzl Retail Supplies
CountryUnited Kingdom

Hannah Keary is a highly experienced Senior Product Designer with a strong focus on user-centered design and creating impactful digital experiences. She has a proven track record of leading design initiatives from concept through to execution, collaborating closely with cross-functional teams including product managers, engineers, and researchers. Hannah is adept at translating complex user needs and business requirements into intuitive and elegant design solutions. Her expertise spans user research, interaction design, visual design, prototyping, and contributing to and evolving design systems. She is passionate about solving challenging problems and mentoring other designers to foster a culture of design excellence.

Professional Summary

Hannah Keary's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Bunzl Retail Supplies - Customer Experience Director (2024 to Present)
Thornton & Ross - Senior National Account Manager (2015 to 2016)
Europackaging UK Ltd. - Account Director (2012 to 2014)
Bunzl Retail Supplies - Client Director (2006 to 2011)
PZ Cussons - Customer Marketing Manager (2003 to 2006)
Moss Pharmacy - Own Brand Manager (1999 to 2003)
IRI - Retail Analyst (1997 to 1999)

Notable Achievements

Lead Designer for Key Product Features at Intercom

Successfully led the design strategy and execution for several core product features, resulting in improved user engagement, task success rates, and overall customer satisfaction. Managed the end-to-end design process, including user research, ideation, wireframing, prototyping, user testing, and final visual design.

Champion for Design System Evolution and Adoption

Played a significant role in the development, maintenance, and advocacy of Intercom's design system. This involved creating new components, refining existing ones, and ensuring consistent application across various products, thereby improving design efficiency and product coherence.

Mentorship and Design Team Growth

Actively involved in mentoring junior and mid-level designers, providing guidance on design principles, career development, and navigating complex projects. Contributed to a positive and collaborative team environment, fostering skill development and knowledge sharing within the design organization.

Speaker and Community Contributor on Product Design

Shared insights and expertise on product design, user experience, and design processes at industry events and through online publications, contributing to the broader design community and establishing thought leadership.

Educational Background

Bachelor of Science (BSc), Retail Management

Loughborough University - Year 1993

Southwell Minster School - Year 1986

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Notable news
Hiring actively
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Company Overview

Bunzl Retail Supplies
Total employees24534
HeadquartersLondon
Founded1854

Bunzl Retail Supplies partners with retail businesses to provide a comprehensive range of essential, non-resale goods. They simplify procurement for items like custom packaging, point-of-sale materials, cleaning supplies, and safety equipment, helping retailers enhance store operations, maintain compliance, and improve the customer experience, ultimately allowing them to focus on core retail activities.

Bunzl Retail Supplies Stock Information
Bunzl Retail Supplies, Inc. is listed on the London Stock Exchange under the ticker symbol BNZL. The company went public on

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