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Guy Nirpaz
San Francisco Bay Area,United States
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Find Guy Nirpaz's PhoneWho Is Guy Nirpaz?
Guy Nirpaz is a seasoned entrepreneur, CEO, and thought leader with a strong background in SaaS, customer success, and AI-driven solutions. He is widely recognized as a pioneer in the Customer Success field, having co-founded Totango, a leading customer success platform that helps businesses proactively manage customer relationships and reduce churn. Guy also authored the influential book 'Farm Don't Hunt: The Definitive Guide to Customer Success,' which has become a staple for professionals in the industry. More recently, he co-founded and leads Sensi.AI, a company leveraging artificial intelligence to provide innovative in-home virtual care solutions for seniors, aiming to enhance their safety and well-being. Guy is passionate about building customer-centric organizations and harnessing technology to solve significant real-world problems.
How Did Guy Nirpaz's Career Path Shape Their Journey?
Guy Nirpaz's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Guy Nirpaz's Key Achievements?
Co-founder & CEO of Totango
Co-founded Totango in 2010, establishing it as a leading enterprise customer success platform, significantly shaping the Customer Success industry and enabling businesses worldwide to improve customer retention and growth.
Author of 'Farm Don't Hunt'
Authored the seminal book 'Farm Don't Hunt: The Definitive Guide to Customer Success' (published 2016), providing a foundational framework and practical advice for building and scaling customer success operations.
Co-founder & CEO of Sensi.AI
Co-founded Sensi.AI in 2019, an innovative company developing an AI-powered virtual care agent to provide 24/7 audio-based insights and alerts for senior care, enhancing safety and quality of life for the elderly.
Thought Leader in Customer Success and SaaS
Recognized as a prominent voice and influencer in the SaaS and Customer Success communities, frequently speaking at industry events and sharing insights on building customer-centric businesses.
What's Guy Nirpaz's Educational Background?
Bachelor's degree, Computer Science
The Academic College of Tel-Aviv, Yaffo
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Company Overview
Perspective AIPerspective AI is a people analytics company that leverages artificial intelligence to help organizations understand and improve their workplace culture. Their platform analyzes communication data from tools like Slack and Microsoft Teams, as well as survey responses, to provide actionable insights on employee engagement, diversity & inclusion, team dynamics, and potential burnout risks. The goal is to empower leaders with data-driven understanding to foster healthier, more productive, and equitable work environments.
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