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Galal Gough

Sr. Director, Customer Success, BentoBox
Seattle, Washington,United States
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Galal Gough's Overview

Total Experience14 years
CompanyBentoBox
CountryUnited States

Galal Gough is a highly accomplished Principal Software Engineer with over 12 years of experience in designing, developing, and deploying scalable enterprise-level software solutions. Currently based in Berlin, Germany, Galal has a strong background in full-stack development, with a particular expertise in microservices architecture, cloud-native applications (AWS & Azure), and DevOps practices. He is passionate about building robust and efficient systems that solve real-world problems. Galal is known for his leadership skills, his ability to mentor junior engineers, and his commitment to agile methodologies and continuous improvement. He thrives in collaborative environments and is always keen to explore emerging technologies to enhance product offerings and streamline development processes.

Professional Summary

Galal Gough's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

BentoBox - Sr. Director, Customer Success (2024 to Present)
Fiserv - Sr. Director, Customer Success (2024 to Present)
Owner.com - Head of Customer Success (2020 to 2021)
ChowNow - Sr. Manager, Customer Success (2019 to 2020)

Notable Achievements

Lead Architect for 'Phoenix' Platform

Successfully architected and led the development of the 'Phoenix' platform, a new flagship SaaS product, resulting in a 30% increase in customer acquisition within the first year of launch.

Cloud Migration Strategy

Devised and executed a comprehensive cloud migration strategy for legacy systems to AWS, reducing operational costs by 25% and improving system uptime to 99.99%.

Open Source Contributor

Recognized as a top contributor to a popular open-source machine learning library, enhancing its core functionalities and documentation.

Innovation Award 2022

Received the company's annual Innovation Award for developing a novel internal tool that automated complex testing procedures, saving over 200 developer hours per month.

Educational Background

Bachelor of Arts (B.A.), Political Science, Philosophy

Pepperdine University

Buying Intent Signals for Galal Gough

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

BentoBox
Total employees550
HeadquartersNew York City
Founded2013

BentoBox provides a digital platform for restaurants, offering website design, online ordering, marketing tools, and other services to help them enhance their online presence, manage guest relationships, and drive direct revenue, reducing reliance on third-party platforms. It was acquired by Fiserv in November 2021.

BentoBox Funding Information
$51.9M - Total Funding Raised
$28.8M - Most recent funding amount
4 - Number of funding rounds
10 Feb, 2021 - Latest funding round
Lead Investors:
Threshold Ventures
Bain Capital Ventures
Female Founders Fund
RiverPark Ventures
Bullpen Capital

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