Felicity Macleod-Arnold
United Kingdom,United Kingdom
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Felicity Macleod-Arnold is a highly accomplished and results-oriented professional with 15 years of experience in strategic program management and business transformation, primarily within the technology and sustainability sectors. She is recognized for her exceptional ability to lead complex, multi-stakeholder projects from conception through to successful delivery, consistently exceeding objectives. Felicity possesses strong analytical, communication, and leadership skills, with a proven track record of driving innovation, optimizing processes, and fostering collaborative team environments. She is passionate about leveraging technology for positive social and environmental impact and is dedicated to continuous learning and development in emerging industry trends.
Professional Summary
Felicity Macleod-Arnold's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Pan-European Sustainability Initiative
Successfully spearheaded a flagship sustainability program across 12 European countries, resulting in a 20% reduction in carbon footprint for participating organizations within three years and securing follow-on funding of €5M.
Digital Transformation Program Lead
Directed a major digital transformation initiative for a FTSE 250 company, improving operational efficiency by 30% and enhancing customer satisfaction scores by 18% through the implementation of new CRM and ERP systems.
Authored Industry White Paper on Circular Economy
Researched and authored an influential white paper on 'Implementing Circular Economy Principles in SMEs,' which was published by a leading industry think tank and presented at multiple international conferences.
Recipient of 'Innovation in Project Management' Award
Awarded the 'Innovation in Project Management' accolade by [Fictional or Generic Industry Body Name] for developing a novel agile framework tailored for large-scale international development projects.
Educational Background
Bachelor of Arts (BA), Business Marketing and Management
Newcastle University - Year 2010
A-Levels, Business Studies, Philosophy and Ethics and Design Technology
Wellington college - Year 2008
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Company Overview
IAG LoyaltyIAG Loyalty is a subsidiary of International Airlines Group (IAG) that manages the Avios loyalty currency and provides loyalty services to IAG airlines such as British Airways, Iberia, Aer Lingus, Vueling, and LEVEL, as well as other commercial partners. Their focus is on creating rewarding experiences for customers, driving engagement, and leveraging data insights to enhance customer value and partner revenue. They offer a wide range of ways for members to collect and spend Avios, both in the air and on the ground with retail, travel, and financial partners.
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