Essence Johnson
Newport News, Virginia,United States
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Essence Johnson is a seasoned Senior UX Researcher & Strategist with a decade of experience dedicated to understanding user needs and translating them into actionable insights that drive product innovation and business growth. She excels in mixed-methods research, journey mapping, persona development, and usability testing, consistently championing a human-centered design approach. Essence has a strong background in both B2B and B2C product landscapes, with a particular passion for creating inclusive and accessible digital experiences. She is known for her collaborative spirit, her ability to mentor junior researchers, and her strategic thinking that bridges the gap between user desires and business objectives.
Professional Summary
Essence Johnson's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led Foundational Research for Flagship Product Revamp
Directed a comprehensive six-month foundational research initiative for a core SaaS product, involving ethnographic studies, in-depth interviews, and quantitative surveys with over 500 users. The insights directly informed a major product redesign, contributing to a 25% increase in user satisfaction scores and a 15% uplift in task completion rates post-launch.
Established and Scaled a User Research Repository
Pioneered the development of a centralized user research repository, democratizing access to insights across product, design, and engineering teams. This initiative improved research efficiency by 30% and fostered a more data-informed culture within the organization.
Keynote Speaker at 'UX Insight Global 2023'
Invited as a keynote speaker at the prestigious 'UX Insight Global 2023' conference, where she presented on 'The Ethics of AI in User Research,' sharing best practices and frameworks with an audience of over 1,000 industry professionals.
Published 'The Empathetic Researcher's Toolkit'
Authored and published a widely-read guide on practical empathy-building techniques for UX researchers, which has been adopted by several university design programs and internal L&D departments in tech companies.
Educational Background
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Company Overview
ICCThe International Cricket Council (ICC) is the global governing body for cricket. It is responsible for the organisation and governance of cricket's major international tournaments, most notably the Cricket World Cup and T20 World Cup. It also appoints the umpires and referees that officiate at all sanctioned Test matches, One Day Internationals and Twenty20 Internationals, and sets the playing conditions for these matches.
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