Eoghan McCabe
San Francisco, California,United States
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Eoghan McCabe is a highly influential Irish entrepreneur and product leader, best known as the co-founder and former CEO of Intercom, a revolutionary customer communications platform. With a strong background in design and product development, he has a proven track record of building successful technology companies from the ground up. Before Intercom, he co-founded the bug-tracking software Exceptional, which was acquired by Rackspace. McCabe is recognized for his visionary leadership, his focus on product-led growth, and his significant impact on the SaaS industry's approach to customer engagement.
Professional Summary
Eoghan McCabe's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Co-founding and Scaling Intercom to a Billion-Dollar Valuation
In 2011, McCabe co-founded Intercom, pioneering the conversational relationship platform. As CEO, he scaled the company to serve over 30,000 customers, achieve a valuation exceeding $1 billion, and become a category-defining leader in the SaaS industry.
Successful Acquisition of Exceptional
Prior to Intercom, McCabe co-founded Exceptional, a developer tool for tracking software errors. The company was successfully acquired by cloud computing leader Rackspace in 2011, showcasing his early entrepreneurial talent for building valuable and acquirable tech products.
Champion of Product and Design-Led Culture
McCabe is a prominent advocate for building companies with a deep-rooted, design-centric, and product-led culture. His philosophy of solving customer problems with a beautifully crafted product has influenced countless startups and product builders globally.
Educational Background
B.A. (Mod), Computer Science
Trinity College, Dublin - Year 2002
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Company Overview
IntercomIntercom is a comprehensive Customer Communications Platform that enables businesses to build strong customer relationships through personalized, messenger-based experiences. It offers a suite of integrated tools for every stage of the customer lifecycle, including live chat, targeted marketing campaigns, automated chatbots, and a self-service knowledge base. The platform is designed to help sales, marketing, and support teams communicate with customers more effectively and efficiently.
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