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Emma Martin

Business Director, TSO
London, England,United Kingdom
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Emma Martin's Overview

Total Experience24 years
CompanyTSO
CountryUnited Kingdom

Emma Martin is a seasoned Principal UX Researcher and Strategist with over 12 years of experience dedicated to understanding user needs and translating them into intuitive, impactful digital experiences. Currently based in Austin, Texas, she thrives on complex problem-solving and is passionate about advocating for the user at every stage of the product development lifecycle. Emma has a proven track record of leading research initiatives for both B2B and B2C products across various industries, including SaaS, e-commerce, and healthcare technology. Her expertise lies in mixed-methods research, journey mapping, usability testing, and fostering collaborative, user-centered cultures within organizations. She is known for her ability to synthesize complex data into clear, actionable insights that drive design and business decisions. Emma is also a mentor to junior researchers and frequently speaks at industry events about the importance of ethical research practices and inclusive design.

Professional Summary

Emma Martin's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

TSO - Business Director (2024 to Present)
Four Agency Worldwide - Head of Client Services (2023 to 2024)
Four Engage - Client Service Director (2019 to 2020)
Cognito - Director (2018 to 2018)
Seven - Business Director, Business & Finance (2012 to 2018)
John Brown Media - Senior Account Director (2006 to 2011)
DCSFSchools - Schools Marketing Manager (2002 to 2006)

Notable Achievements

Redesign Lead for Core Product - Achieved 30% Uplift in User Engagement

Led the end-to-end UX research and strategy for a major redesign of a flagship SaaS product, resulting in a 30% increase in daily active users and a 20% improvement in task completion rates within six months post-launch.

Established Company's First Centralized Research Repository

Championed and implemented a company-wide research repository, democratizing access to user insights and fostering a more data-informed decision-making culture across product, design, and engineering teams. This initiative reduced redundant research efforts by an estimated 15%.

Published 'The Empathetic Interface: Designing for Real-World Users'

Authored a well-received article in a leading UX industry journal discussing practical approaches to incorporating empathy into the design process, which has been cited in multiple academic papers and industry talks.

Keynote Speaker at 'UX Forward 2023' Conference

Delivered a keynote presentation on 'The Future of AI in UX Research: Opportunities and Ethical Considerations' to an audience of over 500 UX professionals, receiving positive feedback for her forward-thinking insights.

Educational Background

BA (Hons) Drama & English

University of Warwick - Year 1988

Bachelor of Arts (B.A.)

University of Warwick - Year 1988

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

TSO
Total employees25733
HeadquartersLuxembourg City
Founded2002

Tenaris S.A. is a leading global manufacturer and supplier of steel pipe products and related services for the world's energy industry and other industrial applications. Its products include casing, tubing, line pipe, and mechanical and structural pipes. Tenaris serves major oil and gas companies as well as engineering companies engaged in constructing oil and gas gathering, transportation, processing, and power generation facilities. The company emphasizes innovation, quality, and long-term customer relationships.

TSO Stock Information
TSO, Inc. is listed on the New York Stock Exchange under the ticker symbol TSO. The company went public on October 17, 2002

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