Emma Carroll
Leicester, England,United Kingdom
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Emma Carroll is a seasoned Senior UX Researcher with 12 years of experience dedicated to understanding user needs and translating them into intuitive and impactful digital experiences. Based in Berlin, she specializes in qualitative research methodologies, usability testing, and integrating user-centered design principles into agile development cycles. Emma is particularly passionate about the ethical implications of AI and emerging technologies, striving to ensure that innovation serves humanity responsibly. She is known for her empathetic approach, her ability to synthesize complex information into actionable insights, and her collaborative spirit in working with cross-functional teams of designers, product managers, and engineers. Emma is a strong advocate for inclusive design, believing that technology should be accessible and empowering for everyone.
Professional Summary
Emma Carroll's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Keynote Speaker at UX Global Summit 2023
Delivered a keynote address on 'Ethical Frameworks for AI-Driven User Experiences,' discussing practical approaches for researchers and designers to mitigate bias and promote transparency in AI products.
Published 'The Empathetic Interface' in 'Design Forward' Magazine
Authored a widely-cited article exploring the crucial role of empathy in designing user interfaces, particularly for vulnerable user groups, which influenced industry best practices.
Led UX Research for Award-Winning Accessibility App 'ConnectAll'
Headed the user research efforts for 'ConnectAll,' an application designed to improve digital accessibility for users with disabilities. The app received the 'Digital Inclusion Award 2022' for its innovative approach and user impact.
Mentor of the Year 2021 - TechWomen Berlin
Recognized for her dedication to mentoring early-career women in technology, helping them navigate their career paths and develop their research skills within the TechWomen Berlin initiative.
Educational Background
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Company Overview
City Plumbing SuppliesCity Plumbing is a leading UK distributor of plumbing and heating products, as well as bathroom supplies. Acquired by the Highbourne Group from Travis Perkins in 2021, it serves both trade professionals and homeowners through a vast network of branches across the United Kingdom. They offer a comprehensive range of products including boilers, radiators, pipes, fittings, sanitaryware, and renewable energy solutions, emphasizing product availability, expert advice, and customer service.
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