Elizabeth Nelson
New York, New York,United States
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Elizabeth Nelson is a seasoned Lead UX Researcher and Strategist with over 12 years of experience in spearheading user-centered design initiatives for SaaS products and complex enterprise applications. She is passionate about uncovering deep user insights and translating them into actionable strategies that drive product innovation and enhance user satisfaction. Elizabeth excels in mixed-methods research, usability testing, journey mapping, and persona development. She has a strong track record of collaborating with cross-functional teams including product managers, designers, and engineers to ensure that the user's voice is integral to every stage of the product development lifecycle. Elizabeth is also a proponent of inclusive design principles, striving to create digital experiences that are accessible and equitable for all users.
Professional Summary
Elizabeth Nelson's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Redefined User Onboarding for a Major SaaS Platform
Led a comprehensive research initiative that identified key pain points in the user onboarding process. The resulting design overhaul, based on her research findings, led to a 30% increase in user activation rates and a 20% reduction in early-stage churn within six months of implementation.
Established a Scalable User Research Repository
Designed and implemented a centralized user research repository, enabling efficient knowledge sharing and evidence-based decision-making across the product organization. This initiative significantly improved the accessibility and impact of research insights.
Pioneered Accessibility Standards Adoption
Championed and successfully integrated WCAG 2.1 AA accessibility standards into the company's core product design and development workflows, resulting in improved product usability for users with disabilities and broader market reach.
Keynote Speaker at 'UX Forward Conference 2022'
Delivered a keynote presentation on 'The Future of Empathetic Design in AI-Driven Products,' sharing insights on ethical considerations and human-centered approaches in emerging technologies to an audience of over 500 UX professionals.
Educational Background
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Company Overview
Neiman MarcusNeiman Marcus Group is a Dallas-based luxury retailer, providing customers access to exclusive and emerging brands, anticipatory service, and unique experiences. It offers a wide range of upscale merchandise including apparel, accessories, jewelry, beauty products, and home décor through its department stores, online platform, and other retail formats. The company is known for its high-end designer offerings and commitment to customer service.
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