Elizabeth Harvey
Reading, Pennsylvania,United States
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Elizabeth Harvey is a dedicated and insightful Senior UX Researcher with 12 years of experience in uncovering user needs and translating them into actionable product strategies. She possesses a strong background in qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, ethnographic studies, and A/B testing. Elizabeth is passionate about advocating for the user and believes that empathy-driven design is key to creating successful and impactful products. She has a proven track record of collaborating effectively with cross-functional teams, including designers, product managers, and engineers, to deliver intuitive and engaging user experiences. Her work has spanned various industries, from e-commerce to healthcare technology, consistently focusing on enhancing user satisfaction and driving business goals through data-informed insights.
Professional Summary
Elizabeth Harvey's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Led UX Research for Award-Winning Mobile Application
Spearheaded all user research activities for a new mobile application in the fintech sector, from foundational research to post-launch usability studies. The insights generated directly influenced key design decisions, contributing to the app receiving the 'Mobile Innovation of the Year' award and achieving a 4.8-star rating with over 1 million downloads in its first year.
Established User-Centric Research Framework
Developed and implemented a comprehensive user research framework and repository at a mid-sized tech company, standardizing research practices, improving knowledge sharing across teams, and reducing research cycle times by 30%. This framework became integral to the product development lifecycle.
Published Key Findings on Inclusive Design Practices
Authored and presented a research paper on 'Practical Approaches to Inclusive Design in Agile Environments' at a leading international HCI (Human-Computer Interaction) conference, sharing actionable strategies for integrating accessibility and inclusivity into fast-paced development cycles. The paper has been cited multiple times in academic and industry publications.
Mentored Junior Researchers and Built Team Capability
Successfully mentored and coached a team of 5 junior UX researchers, fostering their growth in research methodologies, stakeholder management, and impact articulation. This initiative improved overall team productivity and research quality, contributing to higher employee retention within the UX department.
Educational Background
Bachelor's degree, Criminal Justice and Corrections
Holy Family University - Year 2002
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Company Overview
Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company aims to make financial lives better through the power of every connection, serving approximately 69 million consumer and small business clients with approximately 3,800 retail financial centers, approximately 15,000 ATMs, and award-winning digital banking with approximately 57 million verified digital users.
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