Doug Scharphorn
Grand Rapids, Michigan,United States
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Doug Scharphorn is a seasoned executive and the CEO of The Caring Experience, a company focused on transforming customer interactions and patient care through innovative technology solutions. With a strong background in SaaS, telecommunications, and customer experience management, notably as the former CEO of CallSource for nearly two decades, Doug has a proven track record of leading companies to significant growth and market leadership. He is passionate about leveraging technology to enhance human connections and improve operational efficiencies, driving both business success and positive social impact. Doug is recognized for his strategic vision, leadership in building high-performance teams, and his commitment to fostering a culture of innovation and customer-centricity.
Professional Summary
Doug Scharphorn's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Transformative Leadership at CallSource
As CEO of CallSource for nearly two decades (1999-2018), Doug Scharphorn transformed the company into a leading provider of call tracking, marketing attribution, and business analytics solutions, significantly impacting industries like automotive and healthcare by optimizing their customer engagement and marketing spend.
Pioneering The Caring Experience
Founded and currently leads The Caring Experience, a company dedicated to revolutionizing patient and customer communication through empathetic AI and advanced technology, aiming to enhance satisfaction and operational efficiency in service-driven sectors.
Advocate for CX Innovation
A long-standing proponent of leveraging technology to improve customer experience, consistently driving innovation in areas like AI-driven communication analysis, operational efficiency, and data-driven decision-making for businesses.
Driving Industry Growth
Successfully scaled multiple technology ventures, demonstrating expertise in market development, strategic partnerships, and achieving sustainable revenue growth in competitive landscapes.
Educational Background
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Company Overview
Huntington National BankHuntington National Bank is the primary subsidiary of Huntington Bancshares Incorporated, a regional bank holding company headquartered in Columbus, Ohio. It offers a comprehensive suite of financial products and services, including personal and business banking, mortgage loans, wealth management, investment services, and insurance. Huntington is known for its customer-centric approach, 'Welcome' philosophy, and significant presence in the Midwest, with an expanding footprint in other regions through strategic acquisitions. They focus on serving individuals, small and middle-market businesses, and corporations.
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