Dorothy Kookaby
Washington DC-Baltimore Area,United States
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Dorothy Kookaby is a highly accomplished Lead UX Researcher with over 12 years of experience in championing user-centered design principles to deliver intuitive and impactful digital experiences. She possesses a strong aptitude for translating complex user needs and business requirements into actionable design strategies across web, mobile, and emerging technology platforms. Dorothy is adept at leading cross-functional teams, mentoring junior researchers, and driving a culture of empathy and continuous improvement within organizations. Her work has consistently led to enhanced user satisfaction, increased engagement, and measurable business outcomes for diverse clients, ranging from startups to Fortune 500 companies.
Professional Summary
Dorothy Kookaby's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Redesign of E-commerce Checkout Flow, Increasing Conversion by 18%
Led a comprehensive research and redesign initiative for a major e-commerce platform's checkout process. Through user interviews, usability testing, and A/B testing, identified key pain points and implemented a streamlined, intuitive flow that resulted in an 18% increase in conversion rates and a 25% reduction in cart abandonment within six months of launch.
Established and Scaled User Research Practice at Tech Startup
Built the user research function from the ground up at a fast-growing SaaS startup. Developed research methodologies, implemented tools, hired and mentored a team of 3 researchers, and embedded user-centric practices across product development, contributing to a 30% improvement in user retention.
Speaker at UXPA International Conference 2022
Selected to present research findings on 'Ethical Considerations in AI-Powered Personalization' at the User Experience Professionals Association (UXPA) International Conference, sharing insights with over 500 industry peers and contributing to the discourse on responsible design.
Patented a Novel Interaction Paradigm for AR Interfaces
Co-invented and successfully patented a new method for user interaction within Augmented Reality environments, designed to improve intuitiveness and reduce cognitive load for complex tasks. Patent US X,XXX,XXX B2.
Educational Background
Bachelor of Arts - BA, Organizational Management
Cabrini University
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Company Overview
GuidehouseGuidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. They partner with clients to help them navigate complex challenges, transform their operations, and build, manage, and protect their business and mission critical functions. Guidehouse focuses on delivering innovative solutions and tangible results, enabling organizations to achieve sustainable growth and address critical societal issues.
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