Dinesh Rangaraj
Bengaluru, Karnataka,India
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Dinesh Rangaraj is a visionary entrepreneur and technology leader, currently serving as the Co-founder and CEO of Observe.AI. Under his leadership, Observe.AI has become a prominent player in the conversation intelligence space, leveraging AI to transform contact centers by improving agent performance, operational efficiency, and customer experience. Dinesh is passionate about the application of artificial intelligence in enterprise software and has a strong track record of building innovative products and scaling technology businesses. Prior to co-founding Observe.AI, he held significant product leadership roles at Microsoft, contributing to various key initiatives. He is driven by a mission to empower businesses with actionable insights derived from customer interactions.
Professional Summary
Dinesh Rangaraj's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Co-founder & CEO, Observe.AI
Co-founded Observe.AI in 2017 and scaled it into a leading conversation intelligence platform for contact centers, securing significant venture funding (e.g., Series C) and attracting major enterprise clients globally.
Forbes AI 50 Honoree
Led Observe.AI to be recognized on the Forbes AI 50 list, highlighting the company's innovation and impact as one of the most promising privately-held AI companies.
Deloitte Technology Fast 500
Steered Observe.AI to be included in the Deloitte Technology Fast 500, recognizing its rapid revenue growth and pioneering advancements in the North American technology sector.
Product Innovation in Conversation Intelligence
Spearheaded the development and launch of cutting-edge AI-powered features at Observe.AI, such as Real-Time Agent Assist, Auto QA, and advanced sentiment analysis, significantly enhancing contact center operations.
Thought Leadership in AI and Customer Experience
Established as a key voice in the AI and customer experience domains, frequently speaking at industry events and contributing insights on the future of work and AI's role in transforming business communication.
Educational Background
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Company Overview
MindTree ConsultingMindTree Consulting, now a part of LTIMindtree following its merger with Larsen & Toubro Infotech (LTI), was a global technology consulting and services company. It helped enterprises achieve competitive advantage by combining scale and agility. Mindtree specialized in services like digital transformation, data analytics, cloud computing, enterprise application services, and infrastructure management. Known for its unique 'Possible is Everything' culture, it focused on delivering business solutions to clients across various industries including retail, CPG, manufacturing, banking, financial services, insurance, travel, transportation, and hospitality. The merger aimed to create a scaled-up IT services provider to tackle large deals and offer a wider range of services.
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