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Diego Fanara
,United States
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Find Diego Fanara's PhoneWho Is Diego Fanara?
Diego Fanara is a seasoned product leader with over 13 years of experience specializing in Artificial Intelligence, SaaS, and enterprise software. He currently serves as Senior Director of Product Management at Genesys, leading the AI Experience for Genesys Cloud CX. His focus is on leveraging AI to enhance customer and agent experiences. Before Genesys, Diego had a significant tenure at ServiceNow, where he progressed from Software Engineer to Director of Product Management. At ServiceNow, he was instrumental in co-founding and leading their Conversational Interfaces (Virtual Agent, Agent Chat) and also spearheaded the product strategy for the Now Intelligence AI Platform. Diego is passionate about building innovative products that solve real-world problems and drive business impact. His career began in technology consulting with Deloitte, providing him with a strong foundation in understanding diverse business needs.
How Did Diego Fanara's Career Path Shape Their Journey?
Diego Fanara's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
What Are Diego Fanara's Key Achievements?
Senior Director, Product Management, AI Experience at Genesys
Currently leads the product vision, strategy, and execution for AI-powered experiences within Genesys Cloud CX, aiming to revolutionize customer and employee interactions.
Director, Product Management, AI Platform at ServiceNow
Led the product strategy and roadmap for ServiceNow's AI Platform (Now Intelligence), establishing foundational AI capabilities and enabling intelligent automation across the Now Platform.
Co-founder & Product Lead, Conversational Interfaces at ServiceNow
Co-founded and led the product development for ServiceNow's Virtual Agent and Agent Chat, significantly enhancing user engagement and operational efficiency through conversational AI.
Author and Thought Leader in AI and Product Management
Shares insights and expertise on AI, product management, and technology trends through articles on Medium and industry participation.
What's Diego Fanara's Educational Background?
Master of Science (MSc), Finance
Imperial College London - Year 2014
Bachelor of Science (B.Sc.), Investment and Financial Risk Management
Cass Business School - Year 2011
Summer Program, Corporate Valuation
Columbia University - Columbia Business School - Year 2009
Buying Intent Signals for Diego Fanara
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Company Overview
UnibuddyUnibuddy provides a peer-to-peer platform that connects prospective students with current student ambassadors and university staff. This allows prospective students to ask questions, gain authentic insights into university life, courses, and culture, helping them make more informed decisions about their higher education journey. For universities, it's a tool to enhance recruitment, engagement, and conversion by offering a personalized experience.
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