Multithread effectively and personalize outreach to convert deals faster
Elevate social presence and drive business growth from social media
Identify and prioritize high-intent leads, and improve sales effectiveness
Find and connect with ICP attendees, and improve event outcomes
Creative and detail-oriented senior leader with expertise in strategy development, operations management, service design, and business process improvement for startups & large multinational corporations. Currently serving as Chief of Staff at Gusto, Devin brings a wealth of experience from previous roles at Airbnb and Nike. With a proven track record of driving impactful change and improving operational efficiency, Devin is adept at leveraging data-driven strategies and building strong relationships to achieve strategic goals.
Devin Murphy's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Led global CX strategy and operations, owning end-to-end strategy and service design for Airbnb's largest customer service tier.
Led a global service quality improvement program focused on increasing customer loyalty, resulting in a 22% YoY Net Promoter Score (NPS) increase & $30M+ annualized savings.
Implemented a data-driven strategy to quantify system health of global technologies, evolving from reactive planning to proactive, fact-based decision making to mitigate compliance risks and improve data security.
Oversaw the implementation of a new company website and custom customer/information management intranet (CRM) to better capture customer data to drive strategic planning and innovation
Marylhurst University School of Business - Year 2012
Washington College - Year 2001
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Gusto is a payroll, benefits, and HR technology platform for small businesses. They offer a range of services, including payroll processing, health insurance administration, 401(k) management, and time tracking.
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