Devin Murphy

Chief of Staff, Gusto
Los Angeles, California,United States
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Who Is Devin Murphy?

Total Experience20 years
CompanyGusto
CountryUnited States

Creative and detail-oriented senior leader with expertise in strategy development, operations management, service design, and business process improvement for startups & large multinational corporations. Currently serving as Chief of Staff at Gusto, Devin brings a wealth of experience from previous roles at Airbnb and Nike. With a proven track record of driving impactful change and improving operational efficiency, Devin is adept at leveraging data-driven strategies and building strong relationships to achieve strategic goals.

How Did Devin Murphy's Career Path Shape Their Journey?

Devin Murphy's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Gusto - Chief of Staff(2024 to Present)
Airbnb - Senior Manager, Global CX Strategy(2021 to 2024)
Nike - Senior Business Engagement Consultant(2014 to 2017)
TRACE International, Inc. - Senior Stategy & Operations Manager(2009 to 2011)
Cesar Chavez Public Charter Schools - Operations(2006 to 2007)
TCFSC, Inc. - Interim Director(2006 to 2006)

What Are Devin Murphy's Key Achievements?

Global CX Strategy at Airbnb

Led global CX strategy and operations, owning end-to-end strategy and service design for Airbnb's largest customer service tier.

Service Quality Improvement Program at Airbnb

Led a global service quality improvement program focused on increasing customer loyalty, resulting in a 22% YoY Net Promoter Score (NPS) increase & $30M+ annualized savings.

Data-Driven Strategy at Nike

Implemented a data-driven strategy to quantify system health of global technologies, evolving from reactive planning to proactive, fact-based decision making to mitigate compliance risks and improve data security.

TRACE International, Inc.

Oversaw the implementation of a new company website and custom customer/information management intranet (CRM) to better capture customer data to drive strategic planning and innovation

What's Devin Murphy's Educational Background?

Master of Business Administration (MBA), Management and Operations

Marylhurst University School of Business - Year 2012

Bachelor of Arts

Washington College - Year 2001

Buying Intent Signals for Devin Murphy

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Gusto
Total employees1001
HeadquartersLos Angeles
Founded2011

Gusto is a payroll, benefits, and HR technology platform for small businesses. They offer a range of services, including payroll processing, health insurance administration, 401(k) management, and time tracking.

Gusto Funding Information
Unknown - Total Funding Raised
$175M - Most recent funding amount
13 - Number of funding rounds
May 12, 2021 - Latest funding round
Lead Investors:
General Catalyst
Kleiner Perkins
GV
CapitalG

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