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Denise Hefner

Principal Consultant & Recruiter, Vitality Advising LLC
Denver Metropolitan Area,United States
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Denise Hefner's Overview

Total Experience27 years
CompanyVitality Advising LLC
CountryUnited States

Denise Hefner is a seasoned strategic leader with over 18 years of experience in digital transformation, product marketing, and customer experience innovation. She has a proven track record of driving growth and market penetration for both Fortune 500 companies and agile startups within the tech and SaaS industries. Denise is passionate about building and mentoring high-performing teams, leveraging data-driven insights to inform strategy, and creating products that delight users. Her expertise lies in identifying emerging market trends, translating complex technical capabilities into compelling value propositions, and fostering collaborative environments to achieve ambitious business objectives. She is known for her pragmatic approach to problem-solving and her ability to navigate dynamic market landscapes effectively.

Professional Summary

Denise Hefner's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Vitality Advising LLC - Principal Consultant & Recruiter (2019 to Present)
Explore More Horizons Travel - Agent/Owner (2025 to Present)
Formstack - Vice President, Customer Experience (2024 to 2025)
Majesco - Vice President, Customer Success (2021 to 2022)
Upserve - Senior Director, Customer Success & Support (2017 to 2020)
Comcast - Senior Director, Care Center of Excellence (2012 to 2017)

Notable Achievements

Global Product Launch Excellence

Successfully led the global launch of three flagship SaaS products, exceeding adoption targets by an average of 40% within the first year and contributing to a 25% increase in annual recurring revenue (ARR).

Customer Experience Transformation Initiative

Spearheaded a company-wide customer experience overhaul by implementing a new CRM and feedback loop system, resulting in a 15-point increase in Net Promoter Score (NPS) and a 20% reduction in customer churn.

Market Expansion into APAC Region

Developed and executed the market entry strategy for the APAC region, establishing key partnerships and localizing product offerings, leading to $10M in new business within two years.

Innovation in Digital Marketing Strategy

Pioneered an AI-driven content personalization strategy that increased lead conversion rates by 30% and improved marketing ROI by 22%.

Educational Background

Bachelor of Arts (B.A.), English Literature

University of Oregon

Master of Science (M.S.), Organizational Development

Colorado State University Global

Green Belt Certification, Lean Six Sigma

GoLeanSixSigma - Year 2021

ADKAR Change Management Certification

Prosci, Inc. - Year 2015

Buying Intent Signals for Denise Hefner

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Vitality Advising LLC
Total employees1-10
HeadquartersChicago
Founded2019

Vitality Advising LLC appears to be a consultancy focused on providing advisory services. While specific areas of expertise are not broadly publicized, firms with 'Vitality' in their name often focus on organizational health, employee well-being, business growth strategies, or personal development coaching, aiming to enhance the overall performance and dynamism of their clients or their businesses.

Vitality Advising LLC Funding Information
not applicable - Total Funding Raised
not applicable - Most recent funding amount
not applicable - Number of funding rounds
not applicable - Latest funding round
Lead Investors:
Privately Held/Self-Funded

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