Deepak Bhalla
Chandigarh,India
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Deepak Bhalla is a highly accomplished business leader with extensive experience in the technology and customer experience (CX) industry. He currently serves as the Chief Business Officer at [24]7.ai, where he is responsible for driving global sales, strategic partnerships, and market expansion. With a strong background in enterprise software, AI-driven solutions, and digital transformation, Deepak has a proven track record of leading high-performance teams and delivering significant revenue growth. His expertise lies in formulating and executing go-to-market strategies, fostering C-level relationships, and scaling operations for multinational corporations. He is passionate about leveraging technology to solve complex business challenges and enhance customer engagement.
Professional Summary
Deepak Bhalla's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Global Business Expansion at [24]7.ai
As Chief Business Officer, successfully led the expansion of [24]7.ai's global footprint, securing key enterprise clients and driving substantial revenue growth in new and existing markets for AI-powered customer experience solutions.
Strategic Leadership in CX Transformation
Instrumental in guiding large enterprises through their customer experience transformation journeys by championing the adoption of AI and automation technologies, resulting in improved customer satisfaction and operational efficiencies.
Building High-Performance Sales Organizations
Demonstrated consistent success in building, mentoring, and leading high-achieving global sales and business development teams, fostering a culture of excellence and customer-centricity across various technology companies throughout his career.
Driving Growth in Digital Services
Previously held senior leadership roles at Wipro, where he was pivotal in growing their digital and cloud application services business, managing large P&Ls, and forging strategic alliances.
Educational Background
Delhi University
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Company Overview
YES BANKYES BANK is a full-service commercial bank in India, offering a wide range of products, services, and digital solutions to corporate, MSME, and retail customers. It focuses on providing a high-quality, customer-centric service experience and has a significant presence across the country through its branches and ATMs. After facing financial challenges, the bank underwent a reconstruction scheme in 2020, led by State Bank of India and other financial institutions.
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