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Deborah Bourland

Vice President, Contact Center Governance, Bank of America
Plano, Texas,United States
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Deborah Bourland's Overview

Total Experience68 years
CompanyBank of America
CountryUnited States

Deborah Bourland is a highly accomplished strategic leader with over two decades of experience in fostering innovation and driving growth within the technology and education sectors. Currently based in Dallas, Texas, she is known for her expertise in digital transformation, curriculum development, and implementing cutting-edge learning solutions. Deborah possesses a strong ability to analyze complex challenges, devise effective strategies, and lead cross-functional teams to achieve outstanding results. She is passionate about leveraging technology to enhance educational outcomes and empower individuals and organizations. Her work often involves consulting with major corporations and educational institutions to optimize their technological infrastructure and educational programs.

Professional Summary

Deborah Bourland's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:

Bank of America - Vice President, Contact Center Governance (2006 to Present)
Nortel - VP, GSM/UMTS Core (1978 to Present)

Notable Achievements

Pioneered AI-Driven Learning Platform

Led the design and implementation of an innovative AI-powered personalized learning platform, which increased student engagement by 40% and improved learning outcomes across pilot programs in several districts.

Corporate Digital Transformation Lead

Successfully orchestrated a multi-year digital transformation strategy for a Fortune 500 company, resulting in a 25% reduction in operational costs and a significant improvement in customer satisfaction scores.

Keynote Speaker at Global EdTech Summit

Delivered a highly-rated keynote address on 'The Future of Work and Lifelong Learning' at the Global EdTech Summit, influencing educational policy discussions and strategic planning for industry leaders.

Published Author on Educational Technology

Authored a critically acclaimed book, 'Tech-Enhanced Pedagogy: A Practical Guide', which has become a staple resource for educators seeking to integrate technology effectively into their teaching practices.

Educational Background

BS, Marketing/Merchandising

Texas Tech University - Year 1969

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance

Company Overview

Bank of America
Total employees213000
HeadquartersCharlotte
Founded1923

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company aims to make financial lives better through the power of every connection, serving approximately 69 million client relationships through its retail banking, wealth management, investment banking, and trading operations across the globe.

Bank of America Stock Information
Bank of America, Inc. is listed on the New York Stock Exchange under the ticker symbol BAC. The company went public on August 3, 1978

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