Davin Biram
Bentonville, Arkansas,United States
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Davin Biram is an accomplished product leader currently serving as the Chief Product Officer (CPO) at Gorgias, a leading customer service platform specifically designed for e-commerce businesses. With over a decade and a half of experience in product management, strategy, and team leadership, Davin has a strong track record of building and scaling successful SaaS products. He is passionate about understanding customer needs and translating them into innovative solutions that drive business growth and enhance user experience. At Gorgias, he is responsible for the overall product vision, strategy, and execution, guiding the development of features that help thousands of online merchants automate their customer support and improve customer satisfaction. His expertise spans areas like product-led growth, SaaS metrics, user experience design, and building high-performing product teams.
Professional Summary
Davin Biram's work history includes a series of influential roles in various companies. Here is a detailed list of his professional journey:
Notable Achievements
Chief Product Officer at Gorgias
Leads the entire product organization, defining and executing the product vision and strategy that has positioned Gorgias as a market leader in e-commerce customer service solutions. Oversees product development, design, and research to deliver impactful features for merchants.
Scaling Product Teams and Operations
Successfully built and scaled product teams at fast-growing tech companies, fostering a culture of innovation, collaboration, and customer-centricity. Implemented effective product processes and frameworks to support rapid growth.
Driving Product-Led Growth
Instrumental in developing and implementing product-led growth (PLG) strategies that have significantly contributed to user acquisition, engagement, and revenue growth in previous roles and at Gorgias.
Innovation in E-commerce Customer Experience
Championed the development of cutting-edge features, including AI-powered automation and deep e-commerce platform integrations, to help merchants deliver exceptional customer support efficiently.
Thought Leadership in Product Management
Actively contributes to the product management community through speaking engagements, mentorship, and sharing insights on building world-class products and product teams.
Educational Background
Missouri State University-West Plains - Year 1996
University of Phoenix
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Company Overview
WalmartWalmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets (also called supercenters), discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, the company was founded by Sam Walton in 1962 and incorporated on October 31, 1969. It is known for its 'Everyday Low Prices' (EDLP) strategy, offering a wide variety of merchandise and services to millions of customers daily, both in physical stores and increasingly through its e-commerce platforms.
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